Implementation Specialist, Customer Training, Pharmacy Automation

Swisslog Healthcare; Westminster (CO); On-site; USD 63,000 - 75,000; Full time

Benefits offered by this job

Medical / Dental / Vision insurance

Tuition reimbursement

401k matching (up to 8%)

Job summary

Swisslog Healthcare is seeking an Implementation Specialist to deliver training and guidance for Pharmacy Automation solutions. You will train customers on Swisslog products at sites and via Academy/web tools, and assist internal staff with curriculum and best practices.

Strong customer service and collaboration are essential across post-sales and pre-installation activities. The role involves development of manuals, hands-on instruction, and on-site go-live support, with a focus on medication

Qualifications

• Associates Degree (preferred).
• Pharmacy Technician, State Licensed or licensed by PTCB preferred, or equivalent experience.
• 5+ years working in hospital inpatient pharmacy.
• Experience with the implementation of Medication Management systems and automation preferred.
• Computer Proficient: including working knowledge of Microsoft Office applications and basic troubleshooting skills.
• Must be able to work independently and as part of a larger collaborative team.
• Passionate about providing exceptional customer service.

Responsibilities

• Facilitates the execution of all training plans and assists with the evaluation of the effectiveness of the training.
• Delivers training at customer sites, the Automation Academy, and through web-based tools on Swisslog products and solutions.
• Provides guidance to customers and internal staff on automation best practices.
• Assists the Pharmacy Automation business team by responding to questions and assisting with support issues from staff and customers.
• Organizes and develops training manuals, guides and course materials for presentations and training sessions.
• Provides training to internal team members as required.
• Training Delivery - Leads in-person and web based learning activities on Swisslog products and solutions, and guidance on automation best practices.
• Implementation Support - Participate in post-sales/pre-installation meetings and conference calls as required
• Provide documentation for Kick-Off meeting outlining expectations pertaining to training
• Guide the customer through the implementation and application build, including label specifications, management of medication orders and priorities, and the development of the medication formulary
• Go-Live and Customer Support - Provides on-site support for go-live activities and coordinates the transition to Field Service support
• Instructional Design - Assist the Operations team with the development of the curriculum and delivery method, to include trainer-led classroom and hands-on instruction, computer based training (CBT), or blended learning.

Skills

Customer service

Training delivery

Independent worker

Education

Associates Degree (preferred)

PTCB/Pharmacy Technician Certification (preferred)

Tools

Microsoft Office

Job description

Make an Impact with Healthcare Technology Jobs That Matter The primary responsibility of the Implementation Specialist is the delivery of training and guidance to customers in support of the implementation of Swisslog’s Automated Drug Management Systems (Pharmacy Automation) Solutions. Proper training is essential to the adoption and success of our automation solutions. The Implementation Specialist represents Swisslog Healthcare to our customers and must demonstrate exceptional customer service and interpersonal skills. In addition, the Implementation Specialist will provide training to internal staff as needed in the support of their particular roles and responsibilities to the Pharmacy Automation business.

Responsibilities

• Facilitates the execution of all training plans and assists with the evaluation of the effectiveness of the training.
• Delivers training at customer sites, the Automation Academy, and through web-based tools on Swisslog products and solutions.
• Provides guidance to customers and internal staff on automation best practices.
• Assists the Pharmacy Automation business team by responding to questions and assisting with support issues from staff and customers.
• Organizes and develops training manuals, guides and course materials for presentations and training sessions.
• Provides training to internal team members as required.
• Training Delivery - Leads in-person and web based learning activities on Swisslog products and solutions, and guidance on automation best practices.
• Implementation Support - Participate in post-sales/pre-installation meetings and conference calls as required
• Provide documentation for Kick-Off meeting outlining expectations pertaining to training
• Guide the customer through the implementation and application build, including label specifications, management of medication orders and priorities, and the development of the medication formulary
• Go-Live and Customer Support - Provides on-site support for go-live activities and coordinates the transition to Field Service support
• Instructional Design - Assist the Operations team with the development of the curriculum and delivery method, to include trainer-led classroom and hands-on instruction, computer based training (CBT), or blended learning.

Application Requirements

• Associates Degree (preferred)
• Pharmacy Technician, State Licensed or licensed by PTCB (Pharmacy Technician Certification Board) preferred, or equivalent experience
• 5+ years working in hospital inpatient pharmacy
• Experience with the implementation of Medication Management systems and automation preferred
• Computer Proficient: including working knowledge of Microsoft Office applications and basic troubleshooting skills
• Must be able to work independently and as part of larger collaborative team
• Passionate about providing exceptional customer service

Salary range for this position is $63,000 - $75,000. Salary will be commensurate with experience and skillset. We offer a comprehensive benefits package including medical / dental / vision insurance, tuition reimbursement, disability, 401k matching (up to 8%).

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Equal Opportunity Employer

Swisslog Healthcare is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, status as a protected veteran, or any other applicable status protected by federal, state or local law.

Swisslog’s FMLA policy can be found at: http://www.dol.gov/whd/regs/compliance/posters/f__/

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require reasonable accommodation to complete the application or to perform your job, please contact Human Resources at [e-mail]

Our Vision: Lead Change for Better Care

Swisslog Healthcare empowers hospitals and healthcare facilities with advanced pharmacy and transport automation solutions that streamline medication management and support clinical workflows. With over 1,200 dedicated employees serving more than 3,500 health facilities worldwide, we’re committed to improving patient safety and giving healthcare professionals more time for what matters most: caring for patients. Join us in shaping the future of healthcare.