Software Engineer - Sustaining Engineering

Swisslog Healthcare; Broomfield (CO); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Tuition reimbursement

401k matching

Job summary

Swisslog Healthcare is seeking a Software Engineer to support the customer support organization by investigating software issues and analyzing logs. You will document defects in Jira with root-cause analysis and proposed solutions, communicate updates, and collaborate with teams on resolutions.

You will design and develop software updates, participate in SCRUM, and apply object‑oriented principles. Familiarity with Java/C++/C#, Python, Flask, Azure, SQL Server, and CRM tools is expected.

Qualifications

• Bachelor's Degree in Computer Science, Electrical or Computer Engineering, or combined equivalent in education and experience.
• Knowledge and experience with at least three and mastery of at least two of the following: Java, C++ or C# as well as databases (SQL Server), object‑oriented concepts as related to the field of programming.
• Experience working in .Net Framework.
• Understands object‑oriented programming and how to design as well as develop software using these principles.
• Experience working in software development IDEs like Eclipse and Visual Studio.
• Understands Cloud Computing Concepts (Azure).
• Experience assisting with troubleshooting technical issues, analyzing logs, or providing basic customer support in a software or IT environment.
• Knowledge and experience with Python and Flask.
• Experience with Azure Dev Ops and Jira.
• Experience with CRM software (e.g., Salesforce)
• Knowledge of TCP and UDP network protocols and network traffic analysis.

Responsibilities

• Investigate software issues by analyzing logs and reproducing problems to identify root causes.
• Create detailed Jira tickets documenting defects with root cause analysis and proposed solutions.
• Communicate regular status updates to customers, teams and stakeholders.
• Collaborate with the customer support organization to understand issues and validate resolutions.
• Maintain documentation of case statuses, steps, and timelines.
• Identify, troubleshoot and resolve software defects and performance issues.
• Develop and run unit tests to ensure quality of updated and existing code.
• Participate in code reviews to ensure best practices and high-quality deliverables.

Skills

Java

C++

C#

SQL

Python

Flask

.NET Framework

Eclipse

Visual Studio

Azure

Education

Bachelors Degree in Computer Science, Electrical or Computer Engineering

Tools

Azure DevOps

Jira

Salesforce

SQL Server

Job description

Make an Impact with Healthcare Technology Jobs That Matter

This role provides Software Engineering support to the customer support organization by investigating software-related issues. Analyze logs to identify root causes for reported issues. Create detailed Jira tickets to document software defects, including root cause analysis and potential resolutions. Communicate regular status updates to customers, team members, and stakeholders. Assist in the design and development of software applications, including updates and enhancements. Participate in Agile methodologies and the SCRUM process to design system solutions. Execute solutions using the defined SCRUM process. Apply object‑oriented principles and design patterns effectively.

Responsibilities

Make an impact

• Product Investigation: Investigate software-related issues by analyzing logs, reproducing issues, and identifying root causes.
• Jira Ticketing: Create detailed Jira tickets to document software defects, including root cause analysis and proposed solutions.
• Communication: Communicate regular status updates to customers, internal teams, and stakeholders to ensure clear expectations and progress tracking.
• Collaboration: Collaborate with the customer support organization to understand reported issues and validate resolutions.
• Documentation: Maintain thorough documentation of case statuses, next steps, and resolution timelines.
• Bug Fixing: Identify, troubleshoot, and resolve software defects and performance issues, including those discovered through product support investigations.
• Unit Testing: Develop and run unit test cases to ensure the quality and functionality of updated and existing code.
• Code Reviews: Participate in code reviews, both as a reviewer and a reviewee, to ensure adherence to coding best practices and high‑quality deliverables.
• Skill Development: Continuously enhance technical skills by exploring new programming languages, tools, or frameworks utilized within the company.
• Agile Participation: Actively engage in Agile activities, including daily stand‑ups, sprint planning, and retrospectives, to contribute to the development process.
• Collaboration: Work closely with senior engineers to understand technical and business direction, while providing feedback and contributing to architectural decisions.
• Periodic Active Engagements: Research and resolve customer issues under significant time pressure while providing timely updates to stakeholders.
• Other duties as assigned.

Application Requirements

What you need to succeed

• Bachelors Degree in Computer Science, Electrical or Computer Engineering, or combined equivalent in education and experience.
• Knowledge and experience with at least three and mastery of at least two of the following: Java, C++ or C# as well as databases (SQL Server), object‑oriented concepts as related to the field of programming.
• Experience working in .Net Framework.
• Understands object‑oriented programming and how to design as well as develop software using these principles.
• Experience working in software development IDEs like Eclipse and Visual Studio.
• Understands Cloud Computing Concepts (Azure).
• Experience assisting with troubleshooting technical issues, analyzing logs, or providing basic customer support in a software or IT environment.
• Knowledge and experience with Python and Flask.
• Experience with Azure Dev Ops and Jira.
• Experience with CRM software (e.g., Salesforce)
• Knowledge of TCP and UDP network protocols and network traffic analysis.

Target salary range for this position is $75,000 - $95,000. Salary will be commensurate with experience and skillset. We offer a comprehensive benefits package including medical / dental / vision insurance, tuition reimbursement, disability, 401k matching (up to 8%).

Globally Networked Environment

Great Team Spirit

Grow with Us!

Latest Technology

Equal Opportunity Employer

Swisslog Healthcare is an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, status as a protected veteran, or any other applicable status protected by federal, state or local law.

Swisslog’s FMLA policy can be found at: http://www.dol.gov/whd/regs/compliance/posters/f…

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require reasonable accommodation to complete the application or to perform your job, please contact Human Resources at [e-mail]

Our Vision: Lead Change for Better Care

Swisslog Healthcare empowers hospitals and healthcare facilities with advanced pharmacy and transport automation solutions that streamline medication management and support clinical workflows. With over 1,200 dedicated employees serving more than 3,500 health facilities worldwide, we’re committed to improving patient safety and giving healthcare professionals more time for what matters most: caring for patients. Join us in shaping the future of healthcare.