Field Service Engineer - Washington, D.C.

Swisslog Healthcare; Washington (District of Columbia); On-site; USD 60,000 - 68,000; Full time

Benefits offered by this job

Vehicle benefit & fuel card

Medical/Dental/Vision insurance

Tuition reimbursement

Disability

401k matching (up to 8%)

Job summary

Swisslog Healthcare is seeking a Field Service Engineer to support 4 sites in the Washington, DC area. You will perform preventive and corrective maintenance on Translogic Systems, start-ups, and on-call service, ensuring system performance and patient safety.

Travel up to 50-70% is required; you must read blueprints, train customers, and maintain spare parts inventories. The role offers a competitive benefits package including medical, vision, dental, tuition reimbursement, and 401(k) matching.

Qualifications

• 1-3 years field service experience with electro‑mechanical products.
• Vocational school or related military experience or equivalent.
• Ability to read blue prints, schematics and wiring diagrams.
• Exceptional interpersonal and customer service skills.

Responsibilities

• Provide scheduled preventive maintenance for contract customers in the assigned area.
• Offer on-demand corrective, 24/7 emergency, and paid services as required.
• Perform start‑up services on Translogic Systems as assigned.
• Train customers on system operation and light maintenance.
• Report quality issues and assist with spare parts recommendations.

Skills

Communication skills

Interpersonal skills

Independent worker

Organizational skills

Education

Vocational school / related military experience

Associate's degree (technical or vocational)

Tools

Windows applications

Networking basics

Job description

Field Service Engineer - Washington, D.C.

Make an Impact with Healthcare Technology Jobs That Matter

At Swisslog Healthcare, Field Service Technicians are critical to our customer care and support initiatives. Our Field Service techs are on the front-line, interfacing with our customers on a daily basis, keeping their systems up and running, ensuring optimal system performance, and improving patient safety, which in turn allows doctors and nurses to focus on critical patient care in hospitals across North America. Our Field Service Engineers perform all Customer Support duties and responsibilities relating to Swisslog products, including preventive maintenance, corrective maintenance, warranty service, emergency service, on-call service, start-up of current systems, operator maintenance and user training, and promotion of company products and services as required. Make an impact. This individual will be based in the Washington, D.C. / DMV area, ideally in or near to Fairfax, Virginia, and will support 4 customer sites in the area. This position supports our Transport Automation solutions (pneumatic tubing systems).

Responsibilities

• Provide scheduled preventive maintenance services to contract customers in assigned area.
• Provide on-demand corrective, 24/7 emergency, and paid services to customers in assigned area as required.
• Provide start‑up services on Translogic Systems as assigned.
• Report product quality issues to the appropriate manager/supervisor, and file quality reports as directed/required.
• Train Swisslog customers on system and light maintenance operations.
• Promote parts orders, provide recommended parts lists to clients and recommend inventory stocking levels to customers as required.
• Conduct periodic customer care visits to monitor product performance and customer satisfaction.
• Maintain accountability/inventory of assigned spare parts (crash kit) and customers’ consignment inventories when inventories are contractually maintained by Swisslog Healthcare.
• Assist all customers within assigned area with parts orders, consumables, repair and return of defective parts, and requests for information pertaining to their systems. Advise manager/supervisor of any problems or opportunities that arise within their area of responsibility.
• If needed, assist with start‑up services on new Swisslog products, working closely with the assigned Installation Specialists.
• Ensure that required administrative paperwork, Service Work Orders, Expense Reports and Downtime Reports, and start‑up logs are properly filled out and processed in a timely manner.
• Communicate and share information with sales personnel and support personnel as it relates to their assigned customer base.
• Exercise proper care and accountability of all assigned company property, be mindful in spending company’s money and resources responsibly, and exercise proper care and responsibility when working with customers’ property and/or facilities.
• Maintain a clean and professional appearance at all times when working with customers.
• Adhere to and strictly enforce all company safety policies and procedures.
• Attend required training programs to keep current on system updates.
• Position may require travel as well as some holiday and weekend work.

Application Requirements What you need to succeed

• Vocational school, related military experience, or job experience equivalent.
• 1-3 years field service experience with electro‑mechanical products.
• Successful candidates will have an effective communication style that builds customer's trust and satisfaction.
• Ability to read blue prints, schematics and wiring diagrams to extract necessary technical information.
• Exceptional interpersonal skills (customer service skills) and communication skills.
• PC Computer software and hardware literate/Windows Application experience.
• Basic computer networking skills.
• Must be a self‑starter, well organized, and be able to work independently without supervision.

Desirable, but not Essential

• Experience working in a mission‑critical, on‑call environment. Experience with 24/7 on‑call availability is ideal.
• Associate's Degree from a Technical or Vocational School.

Eligibility Requirements

• Ability and willingness to travel 50 to 70% of the time for technical support and training purposes.
• Ability and willingness to work on‑call hours including weekend, night, and/or holiday work.
• Ability and willingness to lift, lower and carry objects up to 50 lbs., work from heights, climb ladders, and work in confined spaces.
• Must have a valid driver’s license and excellent driving record.
• Must reside in the greater Tampa metropolitan area.
• Must be authorized to work in the United States for any employer. Unfortunately, Swisslog Healthcare is unable to provide visa sponsorship for this position, either now or in the future.

Compensation:

Base salary range for this position is $60,000 - $68,000, plus overtime and on‑call pay, plus vehicle benefit and fuel card. Salary will be commensurate with experience and skillset. We offer a comprehensive benefits package including medical / dental / vision insurance, tuition reimbursement, disability, 401k matching (up to 8%).