J1 - Management Trainee - Rooms Division (Assistant Front Office Manager)

BENCHMARK; United States; On-site; USD 49,500 - 60,500; Full time

Job summary

BENCHMARK is looking for a motivated Assistant Front Office Manager for an immersive 18-month training program aimed at developing future hospitality leaders. You will gain hands-on experience in front office operations and team leadership.

The ideal candidate should have a degree or coursework in Hospitality or related field and possess strong communication skills. The role offers a salary of $55,000 with opportunities for growth in a vibrant hotel environment.

Qualifications

• Strong communication and customer service skills.
• Professional, organized, and eager to learn.
• Ability to work flexible schedules, including weekends and holidays.

Responsibilities

• Manage guest relations and provide excellent customer service.
• Supervise night auditors, front desk supervisors, and agents.
• Train and lead team members in front office operations.

Skills

Communication

Customer service

Leadership

Problem-solving

Time management

Multitasking

Education

Degree or coursework in Hospitality, Tourism, Business, or related field

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Opera

Knowcross

Yardi

Resort Suites

Job description

Job Title

Assistant Front Office Manager

Job Summary

Are you passionate about hospitality and ready to grow your leadership career in hotel operations? We are seeking a motivated Management Trainee to join our Rooms Division team in an immersive 18‑month Assistant Front Office Manager training program. This hands‑on opportunity is designed to develop future hospitality leaders through operational, management, and financial training.

Key Learning Areas

• Front Office Operations
• Guest Service Excellence
• Team Leadership & Staff Training
• Scheduling & Payroll Procedures
• Financial Reporting & Cost Control
• Hotel Operations Management

Ideal Candidate

• Degree or coursework in Hospitality, Tourism, Business, or related field preferred
• Strong communication and customer service skills
• Professional, organized, and eager to learn
• Ability to work flexible schedules, including weekends and holidays

Supervisory Responsibilities

• Night Auditors, Front Desk Supervisors, Front Desk Agents, Guest Services Supervisor, Guest Service Agents, Valet, and Bell Services

Key Skills

• Communicate effectively with hotel guests, suppliers, and employees
• Provide friendly, efficient, and courteous service to guests
• Analyze written reports and prepare written or typed reports
• Access, input and retrieve information on the computer system
• Calculate
• Work independently and exercise judgment to resolve personnel and production issues during daily operations
• Handle the stress inherent in overseeing operations and resolving guest problems
• Work under pressure, remain organized, and be self‑motivated
• Maintain a strong positive attitude and initiate light conversation with guests
• Know hotel property and operating hours of each guest service area
• Provide legible communication and complete work in a timely, accurate and thorough manner
• Relate well with senior management, colleagues, subordinates, and individuals inside and outside the hotel
• Understand the luxury hotel environment
• Additional foreign language skills a plus

Working Conditions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Standard office equipment will be used, including telephone, computer, printer, copier, calculator, fax, and computer programs such as Microsoft Word, Excel, PowerPoint, and email. Property management systems include Opera, Knowcross, Yardi, and Resort Suites.

Physical requirements include standing, walking, talking and hearing; using hands to finger, handle, feel and reach; sitting, climbing or balancing; stooping, kneeling and crouching. Must be able to lift at least 30 pounds and to resolve problems, handle conflict and make effective decisions under pressure. Work environment is the interior of a hotel with occasional exposure to direct sunlight, high humidity, extremes of heat and cold, noise and other conditions associated with the hotel environment.

Compensation

$55,000 - $55,000

Equal Opportunity Statement

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.