Intern/Trainee - Rooms

Hyatt; United States; On-site; USD 30,000 - 42,000; Full time

Job summary

Hyatt is seeking a guest-oriented team member to support the Rooms Division, enhancing the guest staying experience and assisting in service delivery. You will handle inquiries, coordinate with departments, and contribute ideas to boost satisfaction.

The role emphasizes hospitality, proactive assistance, and collaboration across teams to ensure exceptional guest experiences in a fast-paced hotel setting.

Qualifications

• Strong communication and interpersonal skills with a warm, guest-focused attitude.
• Detail-oriented with excellent organizational abilities to manage guest requests efficiently.
• Ability to demonstrate hospitality gestures such as polite language, eye contact, and proactive assistance.
• Team player with the ability to collaborate across departments in a dynamic environment.
• Positive, service-oriented attitude with commitment to delivering exceptional guest experiences.

Responsibilities

• Support the Rooms Division in managing guest staying experience in the hotel.
• Assist in handling guest inquiries and providing information about hotel services.
• Coordinate with the different divisions to ensure guests are satisfied with their experience.
• Participate in team meetings and contribute ideas for improving guest satisfaction.
• Learn about inventory management and assist in maintaining supplies for the Rooms Division.

Skills

Communication

Interpersonal skills

Attention to detail

Team player

Hospitality mindset

Guest-oriented

Job description

Job Description

Support the Rooms Division in managing guest staying experience in the hotel

Assist in handling guest inquiries and providing information about hotel services.

Coordinate with the different divisions to ensure guests are satisfied with their experience.

Participate in team meetings and contribute ideas for improving guest satisfaction.

Learn about inventory management and assist in maintaining supplies for the Rooms Division.

Qualifications & Requirements

Strong communication and interpersonal skills with a warm, guest‑focused attitude.

Detail‑oriented with excellent organizational abilities to manage guest requests efficiently.

Ability to demonstrate hospitality gestures such as polite language, eye contact, and proactive assistance.

Team player with the ability to collaborate across departments in a dynamic environment.

Positive, service‑oriented attitude with commitment to delivering exceptional guest experiences.

Fluentin English is a must; proficiencyin Cantonese or Mandarin is a strong advantage.