Manager, Title Services

Travel-Leisure-Co; Orlando (FL); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with employer match

Employee Assistance Program

Job summary

Travel + Leisure Co. in Orlando, FL is seeking a Manager, Title Services to lead the team responsible for title operations, training, coaching and performance.

This role develops plans, drives efficiency, and ensures compliance with PII, PCI and legal requirements while delivering exceptional customer service to owners. The ideal candidate has 5+ years in title or closing, 3+ years supervisory experience, and a Bachelor's degree or equivalent.

Qualifications

• Strong people management and motivational skills.
• Excellent written and oral communication.
• Detail oriented and analytical mindset.
• Ability to advise on title and closing matters.

Responsibilities

• Hire, train and develop associates to reflect service culture.
• Coach, motivate and develop associates to meet goals and improve productivity.
• Oversee supervisory/lead associates and escalate issues as needed.
• Ensure adherence to compliance standards and manage risk in title operations.

Skills

People management

Communication

Adaptable

Analytical skills

Education

Bachelor’s degree or equivalent

Job description

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.The Manager, Title Services manages all facets of their operational area. This position implements strategic team goals and standards, and oversees the supervising, training, coaching, development, scheduling and motivation of associates in order to achieve established performance expectations. This position leads and champions effective departmental changes, and supports and encourages a positive, performance-based culture. Develops a working knowledge of upstream and downstream processes that directly impact Title Services and collaborates with other business areas to share best practices for efficiency, customer service and business impact.How You'll Shine:Responsibilities include, but are not limited to:Hire, train and develop associates to reflect the Wyndham Count on Me! service culture. Responsible for coaching, motivating and developing associates and to achieve operational goals. Responsible for overseeing supervisory and/or lead associates. Take appropriate corrective disciplinary action as necessary. (35% time)Oversight of individual and team performance to maximize team effectiveness, development, productivity and customer impact. (20% time)Develops and implements plans of action which support a positive customer experience and maximize team effectiveness and productivity. Partners and coordinates with external internal business partners to eliminate root cause of process defects. (20% time)Responsible for overseeing the resolution of escalations ensuring company risks and customer impacts are mitigated. (10% time)Keep fully informed of new developments in corporate legal matters and in new jurisdictional developments affecting title operations and keep all levels of management informed of applicable new laws, changes within county fee or administration structures, and of the progress and results of court cases. Ensures compliance standards are met, including PII, PCI, internal audits and controls and internal policies. (10% time)Performs other duties as needed (5% time)Travel RequirementsOccasional travel required (1 to 2 times annually / 25%)What You'll Bring:EducationBachelor’s degree or equivalent work experienceTraining RequirementsParalegal certificate or title agent license, preferredKnowledge and SkillsStrong people management and motivational skillsAdaptableUnderstand and advise on title and closing related mattersExcellent written and oral communication skillsDetailed orientedAnalytical SkillsTeam and results orientedAbility to keep sensitive information confidentialProvide exceptional customer service to owners and coworkers,Establish and maintain strong working relationship with team and appropriate internal contacts.Technical SkillsMicrosoft Office Applications including, Word, Outlook, Excel and PowerPointJob Experience5 years of related experience3 years supervisory or leadership experience3 years company experience, preferably in Legal, Financial Services, Sales Administration or Owner Care1 - 2 years experience in a title or closing fieldExperience equivalent to the education requirement may be accepted in lieu of the education requirement.How You'll Be Rewarded:We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.MedicalDentalVisionFlexible spending accountsLife and accident coverageDisabilityDepending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)Wish day paid time to volunteer at an approved organization of your choice401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)Legal and identify theft planVoluntary income protection benefitsWellness program (subject to provider availability)Employee Assistance ProgramWhere Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.