Business Operations Coordinator

Travel-Leisure-Co; Myrtle Beach (SC); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with employer match

Paid Time Off

Life and accident coverage

Disability insurance

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. seeks a detail-oriented administrative professional to provide clerical support to the sales office. You will process data, generate routine reports, and handle phone inquiries while maintaining accurate owner information and scheduling appointments.

You will greet guests, qualify tours, assign leads, and assist multiple departments including Sales, Marketing, and HR. Strong MS Office skills and a customer-focused mindset are essential.

Qualifications

• High school diploma required.
• Proficient in the Central Reservation System (CRS) or EPNY.
• Strong Microsoft Word, Excel, and Outlook skills.

Responsibilities

• Greet and qualify touring guests; collect and validate guest information.
• Assign tours to Sales Agents and provide information to Sales & Marketing as needed.
• Answer phones and guest questions professionally; assist with contract questions.
• Data entry of tour and gifting information into Central Reservations Systems / Epiphany and generate reports.
• Prepare and balance cash, down payments, site stats for Contract Department; file documents per procedures.

Skills

Customer service

Communication skills

Detail oriented

Time management

Multitasking

Problem solving

Data entry

Microsoft Word

Microsoft Excel

Microsoft Outlook

Education

High School Diploma

Tools

CRS

EPNY

Job description

We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.We Put the World on VacationTravel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.Provides clerical/administrative support to sales office. Processes data and generates routine reports regarding sales and appointment results. Operates a personal computer and appropriate software packages or its equivalent.What You'll Bring:Ability to work under high stress and fast paced environmentAbility to overcome difficult customer complaints and objectionsAbility to be detail oriented, accurate and thoroughPossesses great customer service and communication skillsPossesses great interpersonal skillsAbility to be solution orientedPossesses productive, energetic and self-motivated attributesPossesses organizational skillsFlexibility/Adaptability/Managing Multiple PrioritiesPossesses excellent written and verbal communication skillsPossesses time management skillsThis is not inclusive of all duties, just the essential functions of the position. Other duties may be assigned.How You'll Shine:Prepare contracts according to company standards for processing at CorporateCheck phone messages and validate all owners information. Assign leads to Sales Representatives and provide information to Sales department as necessary.Assign appointment leads to Sales Representatives and provide information to AppointmentSetters as necessary.File and secure all documents per procedures. Maintain Property Owner Information per PII and PCI standards.Maintain Sales Representatives license informationMaintain and order POSsAssist Manager to provide additional administrative support to internal departments to include Sales, Marketing and HREssential Job ResponsibilitiesResponsibilities include, but are not limited to:Greet and qualify touring guests. Collect and validate all guest information. Assign tours to Sales Agents and provide information to Sales & Marketing department as necessary. (15% time)Provide exceptional customer service to all guests. Answer phones and guest questions in a professional manner. Assist property owners with contract questions or concerns. (10% time)Distribute premiums to guests upon closure of presentation. Complete daily gift, tour and contract reconciliation in all systems. (20% time)Data entry of all tour and gifting information into Central Reservations Systems / Epiphany system and running of reports. Prepare and balance cash, down payments, site stats for Contract Department (20% time)File and secure all documents per procedures. Maintain Property Owner Information per PII and PCI standards (5% time)Prepare Timeshare Sales Contracts for Sales Department and Property Owners. Assist Administrative Supervisor in support of Sales Staff. Preparation and maintenance of legal documents. (20% time)Assist Supervisor to provide additional administrative support to internal departments to include Sales, Marketing, HR, and Resort teams (10% time)Performs other duties as neededTravel RequirementsNo Travel requiredMinimum Requirements and QualificationsEducationHigh School DiplomaKnowledge and SkillsComputer Skills RequiredProficient in the use of the Central Reservation System (CRS) or EPNY(preferable)Technical SkillsProficient in Microsoft Word, Proficient in Microsoft Outlook, Proficient in Microsoft ExcelJob ExperienceOne year of general office experienceOne year of customer service experienceExperience equivalent to the education requirement may be accepted in lieu of the education requirement.How You'll Be Rewarded:We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel + Leisure Co. benefits include:Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.How You'll Be Rewarded:We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.MedicalDentalVisionFlexible spending accountsLife and accident coverageDisabilityDepending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)Wish day paid time to volunteer at an approved organization of your choice401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)Legal and identify theft planVoluntary income protection benefitsWellness program (subject to provider availability)Employee Assistance ProgramWhere Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.