Manager, Title Services

Travel + Leisure Co.; Orlando (FL); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and disability insurance

Paid time off

Job summary

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, offering resort, travel club, and lifestyle travel brands.

The Manager, Title Services role leads the team to meet performance standards, coach staff, and drive process improvements while maintaining compliance and strong customer service. Ideal candidates bring a Bachelor’s degree or equivalent, 5 years of related experience with 3 in leadership, and 1–2 years in title/closing.

Qualifications

• Bachelor’s degree required or equivalent work experience.
• Paralegal certificate or title agent license preferred.
• 5 years of related experience; 3 years supervisory or leadership experience.
• 3 years in Legal, Financial Services, Sales Administration or Owner Care.
• 1–2 years experience in a title or closing field.

Responsibilities

• Hire, train and develop associates to reflect the Wyndham Count on Me! service culture and achieve operational goals.
• Oversee individual and team performance to maximize effectiveness and customer impact.
• Develop and implement action plans to improve customer experience and productivity.
• Oversee resolution of escalations to mitigate risks and customer impact.
• Stay informed on new legal developments affecting title operations and ensure compliance.
• Perform other duties as needed.

Skills

People management

Coaching

Communication

Confidentiality

Customer service

Analytical skills

Detail oriented

Team leadership

Relationship building

Adaptable

Education

Bachelor’s degree or equivalent

Paralegal certificate or title agent license

Tools

Microsoft Office

Job description

We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

The Manager, Title Services manages all facets of their operational area. This position implements strategic team goals and standards, and oversees the supervising, training, coaching, development, scheduling and motivation of associates in order to achieve established performance expectations. This position leads and champions effective departmental changes, and supports and encourages a positive, performance-based culture. Develops a working knowledge of upstream and downstream processes that directly impact Title Services and collaborates with other business areas to share best practices for efficiency, customer service and business impact.

How You’ll Shine:

Responsibilities include, but are not limited to:

• Hire, train and develop associates to reflect the Wyndham Count on Me! service culture. Responsible for coaching, motivating and developing associates and to achieve operational goals. Responsible for overseeing supervisory and/or lead associates. Take appropriate corrective disciplinary action as necessary. (35% time)

• Oversight of individual and team performance to maximize team effectiveness, development, productivity and customer impact. (20% time)

• Develops and implements plans of action which support a positive customer experience and maximize team effectiveness and productivity. Partners and coordinates with external internal business partners to eliminate root cause of process defects. (20% time)

• Responsible for overseeing the resolution of escalations ensuring company risks and customer impacts are mitigated. (10% time)

• Keep fully informed of new developments in corporate legal matters and in new jurisdictional developments affecting title operations and keep all levels of management informed of applicable new laws, changes within county fee or administration structures, and of the progress and results of court cases. Ensures compliance standards are met, including PII, PCI, internal audits and controls and internal policies. (10% time)

• Performs other duties as needed (5% time)

Travel Requirements

• Occasional travel required (1 to 2 times annually / 25%)

What You’ll Bring:

Education

• Bachelor’s degree or equivalent work experience

Training Requirements

• Paralegal certificate or title agent license, preferred

Knowledge and Skills

• Strong people management and motivational skills
• Adaptable
• Understand and advise on title and closing related matters
• Excellent written and oral communication skills
• Detailed oriented
• Analytical Skills
• Team and results oriented
• Ability to keep sensitive information confidential
• Provide exceptional customer service to owners and coworkers,
• Establish and maintain strong working relationship with team and appropriate internal contacts.

Technical Skills

• Microsoft Office Applications including, Word, Outlook, Excel and PowerPoint

Job Experience

• 5 years of related experience
• 3 years supervisory or leadership experience
• 3 years company experience, preferably in Legal, Financial Services, Sales Administration or Owner Care
• 1 - 2 years experience in a title or closing field

Experience equivalent to the education requirement may be accepted in lieu of the education requirement.

How You’ll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We’re always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.