Guest Experience Rep (Part-Time)

Santa Cruz Warriors; Santa Cruz (CA); On-site; USD 2,066,000 - 2,755,000; Part time

Job summary

The Santa Cruz Warriors are seeking friendly, energetic staff to enhance the guest experience at home games in Santa Cruz, CA. You will be the primary point of contact for guests and assist with ticketing, seating and information during events.

This part-time role requires strong customer service, the ability to work evenings and weekends, and the ability to stay composed in a fast-paced arena environment. Join a growing sports and entertainment organization that values initiative and dedication.

Qualifications

• Excellent and engaging interpersonal skills.
• Ability to build positive working relationships with clients and peers.
• High energy, strong detail orientation and superior work ethic.
• Ability to stay professional and courteous in high‑pressure and fast‑paced environments, including emergencies.

Responsibilities

• Be main point of contact for guests regarding game day information and box office directions.
• Greet guests, verify tickets and provide assistance as needed.
• Assist guests with seating needs and requests.
• Share information about arena layout, seating sections and emergency procedures.
• Provide exceptional customer service at all games and events.
• Perform other duties as assigned.

Skills

Interpersonal skills

Client relations

High energy/ detail oriented

Professional under pressure

Job description

About The Position

The Santa Cruz Warriors are looking for upbeat individuals to provide an unforgettable experience to our fans, season ticket holders and sponsors at our home games. This position reports to the Manager, Arena Operations.

This is an excellent opportunity to share your expertise while learning more about this growing sports and entertainment organization that values your initiative and dedication!

This is a part-time position based in Santa Cruz, CA.

Key Responsibilities

• Be main point of contact for guests regarding basic game day information and location of box office, lost and found, etc.)
• Greet all guests entering the arena; examine and scan tickets to verify authenticity and provide assistance when needed
• Assist guest with their requests and seating needs
• Share information regarding arena layout, seating sections, and emergency procedures
• Providing exceptional customer service at all games and events
• Other duties as assigned

Required Experience & Skills

• Excellent and engaging interpersonal skills
• Ability to build positive working relationships with clients and peers at all levels within the organization and throughout the community
• High energy, strong detail orientation and superior work ethic
• Ability to remain professional and courteous in a high-pressure and fast-paced environment, including during emergencies

Physical Demands

• Ability to lift/carry/push/pull up to 30 lbs.
• Ability to stand/walk for long periods of time

Time Commitment

• Ability to work majority of home games and other events including week nights, weekends and holidays

Compensation

• $16.90 Per Hour

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Golden State is an equal opportunity employer.

We will ensure that qualified applicants with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Want to learn more about who we are and what we value? Visit www.warriors.com/employment

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