Manager, Terminal Optimization

Crowley

Eddystone (Delaware County)

Hybrid

USD 90,000 - 130,000

Full time

48 hours ago

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Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Life and disability coverage

Paid vacation and holidays

Parental leave

Sick leave

Training and development

Well-being program

Gym membership discounts

Job summary

Crowley is seeking an experienced Operations professional to oversee cargo-related operations in a hybrid work environment. The role involves reviewing processes, coordinating with IT and business teams, and managing projects with direct customer contact to determine operational needs.

Responsibilities include cost estimation, vessel scheduling, and ensuring efficient utilization of drivers and equipment, while supporting governance and process improvements. Travel up to 50% may be required.

Qualifications

Bachelor’s degree in business, transportation or a related field.
12 years combined post high school education and experience.
5–7 years’ experience managing terminal operations.
Proficient with Microsoft Office (Word, Excel, Outlook, PowerPoint, Visio).
Experience with Tideworks Suite is a plus.
Travel up to 25–50%.

Responsibilities

Review business processes to identify inefficiencies and coordinate improvements with IT and business teams.
Manage cargo-related operations or major projects with direct customer contact to determine needs.
Prepare cost estimates and proposed operations plans or reviews.
Document progress, compare cost estimates to actuals, and analyze variances.
Maintain vessel scheduling, driver and equipment utilization, and inter-department coordination.
Support implementation of process-related policies, governance to enable a process-driven culture.
Travel as required.

Skills

Terminal operations

MS Office

Education

Bachelor’s degree in business, transportation or related field

12 years combined post high school education and experience

Tools

Tideworks Suite

Booking & B/L systems

Job description

Who We Are:

Overview

As a privately held, U.S.-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do. By expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries. Crowley and its affiliated companies have generated more than $3.5 billion in annual revenue through our people's focus on excellence and a culture that values everyone's voices and collaboration. To continue laying the groundwork and challenge what's possible for our business, we seek to partner with individuals ready to elevate their careers with us.

Work Arrangement: Hybrid

Responsibilities

Responsible for the review of business processes to identify inefficiencies and potential weakness in processing; in addition to coordinating findings with business teams and IT for process improvements.

Key Responsibilities

Responsible for managing all cargo-related operations or a major project with direct and frequent contact with customers to determine operational needs.

May be responsible for preparing cost estimates and proposed operations plans or reviews.

Provides documentation of job progress and work activities, compares cost estimates versus actual to determine variances.

May be responsible for maintaining efficient driver and equipment utilization, vessel scheduling, coordination and integration with other departments, and conducting customer tours and sales calls as requested.

Develops vessel and equipment operating performance standards and ensures standards are implemented.

Analyze current business processes and identify improved processes that optimally utilize the technology implemented to support business functions.

Proactively identify, recommend and implement improvement to the process.

Work with the business to understand operational and management needs to determine the scope or limitations.

Consult with functional unit management and personnel to identify, define and document business needs for both current and future operational processes.

Ensure deployed systems meet business requirements.

Supports and drives the implementation of process-related policies, standards, governance and methodologies to enable the business to seamlessly adopt a process culture.

Organizes quality improvement efforts.

Qualifications

Education & Credentials:

Bachelor’s degree in business, transportation or a related field; or a combination of post high school education and experience equal to twelve (12) years.

Experience

5 to 7 years’ experience managing terminal operations and the systems/Tideworks used to manage current operational processes.

Technical Skills

Proficient with Microsoft Office products, including Word, Excel, Outlook, PowerPoint and Visio.

Equipment Control System and Data, Bookings and Bill of Lading Systems and Data, and non-Mainframe systems.

Skills utilizing Terminal Operating Systems, specifically Tideworks Suite (a plus).

Other

Position may travel 25% - 50% of the time.

Working Conditions

Works both inside an office environment and also outside in conditions of both high and low temperatures. May be exposed to odors, dust, dirt, mechanical hazards, high noise levels and potentially dangerous equipment. Must be able to crouch and stoop to get into areas with restricted headroom and be able to climb ladders. May require extended use of computer keyboard and viewing of computer monitor and ability to sit for long periods of time.

What We Offer?

Our Total Rewards Include