Manager, Terminal Optimization

Crowley Maritime Corporation; Eddystone (Delaware County); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Parental leave & holidays

Training & development

Well-being programs

Job summary

Crowley Maritime Corporation seeks an experienced operations professional to review and optimize cargo-related processes. You will coordinate with business units and IT to implement improvements and ensure systems meet operational requirements.

Ideal candidates have 5–7 years in terminal operations with Tideworks experience and strong MS Office skills. This hybrid role offers growth and a path across our logistics, shipping, and wind/fuel portfolios.

Qualifications

• Bachelor’s degree in business, transportation or related field or 12 years’ combined education/experience.
• 5–7 years’ experience managing terminal operations and Tideworks systems.
• Proficient with Microsoft Office and data systems; familiarity with terminal ops software.

Responsibilities

• Review business processes to identify inefficiencies and coordinate with IT for improvements.
• Manage cargo-related operations or major projects with direct customer contact to determine needs.
• Prepare cost estimates and operation plans; document progress and variances.

Skills

Process improvement

Terminal operations

Tideworks Suite

MS Office

Education

Bachelor's degree in business/transportation

Tools

Tideworks Suite

MS Office (Word, Excel, Outlook, PowerPoint, Visio)

Job description

Overview

Who We Are: As a privately held, U.S.-owned and operated company, Crowley provides services to 36 nations and island territories. Our purpose is to bravely advance what's possible to elevate people and planet, with our core values of Integrity, Sustainability and Drive guiding everything we do.

By expanding and innovating our services, we have expanded our footprint in services within the Logistics, Land Transportation, Shipping, Wind and Fuel industries. Crowley and its affiliated companies have generated more than $3.5 billion in annual revenue through our people's focus on excellence and a culture that values everyone's voices and collaboration.

To continue laying the groundwork and challenge what's possible for our business, we seek to partner with individuals ready to elevate their careers with us.

Work Arrangement: Hybrid

Responsibilities

What You’ll Do:

Responsible for the review of business processes to identify inefficiencies and potential weakness in processing; in addition to coordinating findings with business teams and IT for process improvements.

Key Responsibilities:

• Responsible for managing all cargo-related operations or a major project with direct and frequent contact with customers to determine operational needs.
• May be responsible for preparing cost estimates and proposed operations plans or reviews.
• Provides documentation of job progress and work activities, compares cost estimates versus actual to determine variances.
• May be responsible for maintaining efficient driver and equipment utilization, vessel scheduling, coordination and integration with other departments, and conducting customer tours and sales calls as requested.
• Develops vessel and equipment operating performance standards and ensures standards are implemented.
• Analyze current business processes and identify improved processes that optimally utilize the technology implemented to support business functions.
• Proactively identify, recommend and implement improvement to the process.
• Work with the business to understand operational and management needs to determine the scope or limitations.
• Consult with functional unit management and personnel to identify, define and document business needs for both current and future operational processes.
• Ensure deployed systems meet business requirements.
• Supports and drives the implementation of process-related policies, standards, governance and methodologies to enable the business to seamlessly adopt a process culture.
• Organizes quality improvement efforts.

Qualifications

Education & Credentials:

• Bachelor’s degree in business, transportation or a related field; or a combination of post high school education and experience equal to twelve (12) years.

Experience:

• 5 to 7 years’ experience managing terminal operations and the systems/Tideworks used to manage current operational processes.

Technical Skills:

• Proficient with Microsoft Office products, including Word, Excel, Outlook, PowerPoint and Visio.
• Equipment Control System and Data, Bookings and Bill of Lading Systems and Data, and non-Mainframe systems.
• Skills utilizing Terminal Operating Systems, specifically Tideworks Suite (a plus).

Other:

• Position may travel 25% - 50% of the time.

Working Conditions:

Works both inside an office environment and also outside in conditions of both high and low temperatures. May be exposed to odors, dust, dirt, mechanical hazards, high noise levels and potentially dangerous equipment. Must be able to crouch and stoop to get into areas with restricted headroom and be able to climb ladders. May require extended use of computer keyboard and viewing of computer monitor and ability to sit for long periods of time.

What We Offer?

We inspire top talent by offering a comprehensive and competitive package that supports the diverse needs of our people—on land, at sea, in offices, and remotely.

Our Total Rewards include:

• Competitive pay with recognition programs
• Comprehensive benefits: medical, dental, and vision insurance, life and disability coverage, and paid vacation and holidays
• Leave and family support: parental leave and sick leave
• Learning and growth: access to training and development for continuous skill development
• Well-being resources: Employee Assistance Program, wellness program, and gym membership discounts

At Crowley, we invest in you—your success, your health, and your future.

#LI-Hybrid