Manager, Technology

SCAN; Long Beach (CA); Remote; USD 92,000 - 148,000; Full time

Job summary

An established industry player is seeking a Manager of Technology to enhance processes and drive implementation in healthcare services. This role involves supporting innovation through technology, leading system integration projects, and collaborating on evaluating existing service platforms. With a commitment to diversity and equity, this position offers the chance to work remotely while making a significant impact on member outcomes. Join a mission-driven team dedicated to improving the lives of older adults and enjoy competitive salary and benefits.

Benefits

Annual Bonus

Wellness Programs

PTO

Holidays

401(k)

Tuition Reimbursement

Qualifications

• 5+ years experience with Internet, Intranet, Extranet, EDI, and client/server architectures.
• Experience creating business requirements documentation (BRD, FDD, RTM, EPIC, User Stories).

Responsibilities

• Support projects related to customer service innovation and technology implementation.
• Gather and document requirements, produce specifications, and support system redesigns.

Skills

Business Requirements Documentation

Leadership Skills

Problem-Solving

Communication Skills

Organizational Skills

Change Management

Education

Bachelor's Degree or Equivalent Experience

Tools

CRM Platforms

Business Process Modeling Tools

Job description

Join to apply for the Manager, Technology role at SCAN

Remote - will work Pacific Time Zone business hours

About SCAN

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. It is the sole corporate member of SCAN Health Plan, serving over 300,000 members across California, Arizona, Nevada, Texas, and New Mexico. With over 45 years of experience, SCAN is a leader in senior healthcare, committed to keeping seniors healthy and independent. We offer in-depth training, state-of-the-art tools, and opportunities for growth. Learn more at www.thescangroup.org and scanhealthplan.com.

The Job

Supports the Health Care Services department by identifying business needs that can be addressed with technology, evaluating new solutions, and designing business requirements to enhance processes and drive implementation. Supports modules within SCAN’s primary technology platforms, acting as a liaison among stakeholders to elicit, analyze, define, and document requirements for business challenges using technology.

You Will

• Support and oversee projects related to clinical and non-clinical customer service innovation and technology implementation.
• Develop business requirements for new technologies supporting service and care delivery, such as telephony, CRM, and care management platforms.
• Collaborate on evaluating and assessing existing service platforms to ensure compliance and improve member outcomes.
• Design processes for current and future service models and evaluate new technologies against business needs.
• Lead system integration projects, managing implementation and ensuring systems align with SCAN’s vision.
• Gather and document requirements, produce specifications, and support system redesigns as needed.
• Assist in preparing departmental budgets, evaluations, and presentations.
• Recruit, hire, and support staff development.
• Deeply understand the teams, processes, and technologies supporting care coordination and management.
• Support innovation with AI and other emerging technologies.
• Contribute to SCAN’s vision and goals.
• Perform other duties as assigned.

Your Qualifications

• Bachelor's Degree or equivalent experience.
• 5+ years experience with Internet, Intranet, Extranet, EDI, and client/server architectures.
• 5+ years experience creating business requirements documentation (BRD, FDD, RTM, EPIC, User Stories).
• Experience with business process modeling (UML, workflows, use case models).
• Preferred: Experience with large-scale change management, MHK, and CRM platforms.
• Strong leadership, problem-solving, communication, and organizational skills.
• Ability to work independently in a fast-paced environment and manage multiple priorities.
• Commitment to diversity, equity, and inclusion goals.

What's in it for you?

• Salary: $92,400 - $147,800/year
• Remote work during Pacific Time hours
• Annual bonus, wellness programs, PTO, holidays, 401(k), recognition, tuition reimbursement
• Be part of a mission-driven team making a difference

SCAN is committed to diversity and equal employment opportunities. Background checks are required.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Engineering and Information Technology
• Industry: Hospitals and Healthcare