Manager, Technical Support Engineering

Vodafone; Livingston (NJ); On-site; USD 90,000 - 129,000; Full time

Job summary

A leading company in fertility and women's healthcare is seeking a qualified individual to support and service IVF equipment. Candidates must possess a Bachelor's degree in engineering and significant experience in the medical device industry. This role offers a competitive compensation package alongside numerous benefits, contributing positively to women's healthcare.

Benefits

Medical coverage

401(k)

Parental leave

Fertility benefits

Paid time off

Qualifications

• 7 years of experience in support of fertility equipment service.
• Experience with medical device manufacturing and FDA (GMP) compliance.
• 5 years of experience with ERP and CRM systems.

Responsibilities

• Assess systems to plan work assignments and project schedules.
• Provide service and repair standards for IVF Equipment products.
• Track and analyze data to improve service department operations.

Skills

Technical support

Data analysis

Education

Bachelor's degree in engineering

Job description

JOB DESCRIPTION

About CooperSurgical

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families. We currently offer over 600 clinically relevant medical devices to women's healthcare providers, including testing and treatment options.

CooperSurgical is a wholly-owned subsidiary of CooperCompanies (Nasdaq: COO). CooperSurgical, headquartered in Trumbull, CT, produces and markets a wide array of products and services for use by women's health care clinicians. More information can be found at www.coopersurgical.com.

RESPONSIBILITIES

• Assess systems to plan work assignments and project schedules.
• Ensure deliverables are complete with accuracy and in a timely manner.
• Initiate and respond to customer complaints and investigations by providing technical support.
• Provide service and repair standards for all CooperSurgical IVF Equipment products.
• Track and analyze data to improve the service departments day-to-day operations.

QUALIFICATIONS

• Bachelor's degree in engineering, or related field of study, plus 7 years of experience in support of fertility equipment service.
• 5 years of experience with K Systems products, service relating to medical devices, and medical device manufacturing, especially as it relates to FDA (GMP) manufacturing requirements.
• 5 years of experience with ERP and CRM systems and ISO and other relevant standards.

As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.

To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $90,000 - $129,000. The actual base pay includes many factors, and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.

ABOUT US

About CooperSurgical

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families. We currently offer over 600 clinically relevant medical devices to women's healthcare providers, including testing and treatment options.

CooperSurgical is a wholly-owned subsidiary of CooperCompanies (Nasdaq: COO). CooperSurgical, headquartered in Trumbull, CT, produces and markets a wide array of products and services for use by women's health care clinicians. More information can be found at www.coopersurgical.com.