Tech Communications Change Manager

NBCUniversal; Englewood Cliffs (NJ); Remote; USD 95,000 - 125,000; Full time

Job summary

NBCUniversal seeks a Technology Communications and Change Manager to enhance technology adoption and communication strategies. This fully remote role involves collaborating with cross-functional teams to drive awareness and minimize resistance toward new technologies. Ideal candidates will have significant Change Management experience, a strong background in visual design, and exceptional communication skills.

Benefits

Medical, dental, and vision insurance

401(k)

Paid leave

Tuition reimbursement

Employee discounts

Qualifications

• Minimum of 5+ years experience in Change Management.
• Expertise in visual design and motion graphics.
• Ability to translate complex ideas into simplified concepts.

Responsibilities

• Apply communications standards aligned with change strategies.
• Advise partners about communication methodology.
• Empower the communications community to increase change success.

Skills

Excellent communication skills

Collaboration skills

Visual design principles

Change Management

Creative problem-solving

Training development

Education

Bachelor’s degree (in an art or design related field preferred)

Tools

Adobe Creative Suite

Microsoft Office (PowerPoint, SharePoint)

Job description

Job Description

The Technology Communications and Change Manager for Versant will support the technology strategy lifecycles efforts for technology communications management activities. This includes partnering on select enterprise reaching programs to act as the Communications practitioner to apply Communications and Change frameworks to develop individual, project, or program plans, copy refinement, and distribution for enterprise technology communications. Additionally, they will collaborate with a cross-functional department and business communicator community to plan message delivery from the appropriate “trusted voice” and channel to increase the intended audiences’ awareness, desire, and ability to adopt the initiative through measurable adoption standards.

This candidate will liaise with various leads to advance knowledge programs such as a centralized end-user technology intranet and knowledge base, etc. Additionally, they will leverage a core adoption toolset focused on communication and knowledge capabilities that enable consistent application of transformative adoption practices with key sponsor and stakeholder groups. The candidate will develop, executive, and reinforce communication workshops to expand standard communication methodology that supports technology adoption across the Technology organization. These consistent practices focus on maximizing employees’ awareness, understanding and usage of new technologies while minimizing audience change resistance.

In this role, we will win together, work through solutions, and align goals for the best outcome for Versant and its family of brands.

Responsibilities:

• Apply communications standards that are aligned with the change strategies with sponsor and stakeholder managers, as well as promote end-users embedding and adopting new systems and processes.
• Advise partners (e.g. product and project managers, business stakeholders) about communication methodology and practices to embed technology adoption and knowledge activities into implementation plans.
• Partner with the Operations & Technology leadership, Project Management Office (PMO), and key stakeholders to define and reinforce communication success metrics to drive consistency across IT.
• Empower communications community and increase success with the change management network by applying and reinforcing standard communication practices with local change agents and influence groups to embed alternative communication methods (e.g., non-email).
• Use written and verbal communications skills via a mixed media approach to increase audience awareness.
• Engage in active listening & translation of complex technical topics into simplified messages for a variety of audiences.
• Establish and maintain strong relationships, as well as influence others to move toward a shared vision or goal together.

Qualifications:
Qualifications

• Bachelor’s degree (in an art or design related field preferred)
• Minimum of 5+ years experience in Change Management
• Expert knowledge of visual, typographic, grid system, and data visualization design principles
• Expertise in illustration and motion graphics
• Excellent sense of color, scale, harmony, balance, and use of negative space.
• Excellent communication and collaboration skills
• Expertise in Adobe Creative Suite visual design software
• Experience in the full suite of Microsoft Office programs including advanced experience in PowerPoint and SharePoint
• Ability to translate complex ideas into simplified universally understood concepts to accelerate the adoption of workplace technologies
• Ability to expedite the creative process by understanding the stakeholder needs and soliciting quick feedback in a fast-paced environment
• Ability to articulate and justify design decisions to people without a design background
• Ability to efficiently manage assigned tasks amidst changing priorities
• Online portfolio that demonstrates your problem-solving abilities which could include mobile and web applications, infographics, print pieces and presentations

Desired Characteristics:

• Ability to actively listen to understand what is being said (or not), clarify understanding and respond effectively to deliver reliability, availability, productivity, growth, and security of O&T initiatives.
• Ability to use emotional intelligence to effectively share big ideas with multiple stakeholders in a strategic manner to support Long Range Plans (LRPs).
• Ability to seek to understand what matters most, such as success metrics and associated financials.
• Ability to be a role model an inclusive team first environment, proactively pursues stretch opportunities and new responsibilities to support technology initiatives.
• Ability to lead a workstream and executes deliverables confidently through ambiguity and conversations to align goals.
• Aptitude for learning how initiatives integrate with business rhythms to ensure technology is an enabler.
• Strong training development and facilitation experience with a change management certification or designation.
• Ability to be flexible, adaptable, and work in ambiguous situations and with little direction.
• Possess a forward-looking, holistic approach and a resilient and tenacious mindset with a propensity to persevere.
• Ability to stay organized with a natural inclination for planning strategy and tactics.
• Skills in problem-solving and root cause identification.
• Acute business awareness and understanding of organizational issues and challenges.

Additional Requirements:

• Fully Remote: This position has been designated as fully remote, meaning that the position is expected to contribute from a non-NBCUniversal worksite, most commonly an employee’s residence.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website.

Salary range: $95,000 - $125,000 (bonus eligible)

We are accepting applications for this position on an ongoing basis.

Additional Information

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

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For LA County and City Residents Only: NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable.