Manager, Technical Support Engineering

CooperSurgical; Livingston (NJ); On-site; USD 70,000 - 110,000; Full time

Job summary

An established industry player in women's healthcare is seeking a dedicated professional to enhance their service department for fertility equipment. This role involves planning work assignments, providing technical support, and analyzing data to improve operations. The company offers a comprehensive compensation package that includes medical coverage, 401(k), and generous paid time off. If you're passionate about making a difference in women's health and have the experience to back it up, this opportunity is perfect for you.

Benefits

Medical Coverage

401(k)

Parental Leave

Fertility Benefits

Paid Time Off

Qualifications

• 7+ years in fertility equipment service with a relevant degree.
• Experience with FDA (GMP) manufacturing and medical devices.

Responsibilities

• Plan work assignments and project schedules for service operations.
• Provide technical support and ensure timely, accurate deliverables.

Skills

Technical Support

Data Analysis

Customer Service

Education

Bachelor’s degree in engineering

Tools

ERP Systems

CRM Systems

K Systems products

Job description

CooperSurgical is a leading fertility and women's healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. CooperSurgical is at the forefront of delivering innovative assisted reproductive technology and genomic solutions that enhance the work of ART professionals to the benefit of families. We currently offer over 600 clinically relevant medical devices to women's healthcare providers, including testing and treatment options.

CooperSurgical is a wholly-owned subsidiary of CooperCompanies (Nasdaq: COO). CooperSurgical, headquartered in Trumbull, CT, produces and markets a wide array of products and services for use by women's health care clinicians. More information can be found at www.coopersurgical.com.

Responsibilities

1. Assess systems to plan work assignments and project schedules.
2. Ensure deliverables are complete with accuracy and in a timely manner.
3. Initiate and respond to customer complaints and investigations by providing technical support.
4. Provide service and repair standards for all CooperSurgical IVF Equipment products.
5. Track and analyze data to improve the service department's day-to-day operations.

Qualifications

1. Bachelor’s degree in engineering, or related field of study, plus 7 years of experience in support of fertility equipment service.
2. 5 years of experience with K Systems products, service relating to medical devices, and medical device manufacturing, especially as it relates to FDA (GMP) manufacturing requirements.
3. 5 years of experience with ERP and CRM systems and ISO and other relevant standards.

As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.

Job Info

1. Job Identification 7478
2. Job Category Engineering
3. Posting Date 03/31/2025, 05:23 PM
4. Job Schedule Full time
5. Job Shift Day
6. Locations 3 Regent St., Livingston, NJ, 07039, US (On-site)