Manager Technical Services (Dairy)

CPS Inc.; Fargo (ND); On-site; USD 135,000 - 150,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Long-Term Disability Insurance

Job summary

An established industry player is seeking a knowledgeable Technical Support Specialist to enhance customer relationships and drive sales growth in the dairy sector. This role involves providing essential technical assistance to sales teams and customers, conducting training sessions, and managing inquiries effectively. The ideal candidate will possess a PhD in Dairy Nutrition or a DVM, with a proven track record in dairy cattle production. Join a dynamic team where your expertise will contribute significantly to the success of innovative dairy solutions and customer satisfaction.

Qualifications

• PhD in Dairy Nutrition or DVM with experience in dairy nutrition required.
• 3-5 years in technical support with dairy cattle production expertise.

Responsibilities

• Provide technical support to sales personnel and customers.
• Conduct technical training and on-farm demonstrations.
• Manage customer inquiries and troubleshoot technical issues.

Skills

Technical Support

Customer Relationship Management

Presentation Skills

Problem Solving

Team Collaboration

Education

PhD in Dairy Nutrition

DVM with Dairy Nutrition Experience

Tools

CNCPS Model-based software

DairyCOMP 305

Job description

Provide technical support as needed to regional sales personnel, key influencers, and distributors. Serve as company commercial and technical representative to manage the relationships with dairy and their network of influencers.

Role Accountabilities and Responsibilities

• Deliver support aligned to defined sales targets for accelerated growth in the region.
• Interface with Marketing, Sales, Product Management and R&D functions to ensure support activities align with respective Functional Group Initiatives.
• Provide on farm customer support as coordinated by the sales organization.
• Field, log and respond appropriately to technical customer inquiries.
• Provide technical troubleshooting and customer problem solving.
• Develop and conduct internal & external customer technical training.
• Develop and conduct product / offering on farm demonstration trials.
• Interface with other Technical Services Managers to facilitate collaborative idea exchange.
• Must be able to travel up to about 60%.

Job Requirements

Education and Experience

• PhD in Dairy Nutrition or a DVM with strong training/experience in dairy nutrition.
• Minimum of three-five years’ industry or university experience in technical support with primary expertise in dairy cattle production.
• Expertise in Gut Health Management is desirable.
• Proven track record of working in a team-based environment.

Skills and Competencies

• Strong written and verbal skills and the ability to make professional presentations and proposals to both internal and external customers.
• Demonstrated ability to build and maintain strategic customer relationships, handle multiple priorities and work in a self-directed manner.
• Experienced in use of CNCPS Model-based software (e.g., AMTS, NDS, etc.) as well as other ration formulation programs is desired.
• Proficient in use of DairyCOMP 305 or other dairy records systems preferred.

$135,000 - $150,000

Medical, Dental, Vision and Long-Term Disability.