Manager, Technical Deployment

Equinix; United States; Remote; USD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company as a Technical Deployment Analyst Manager, where you'll lead a dynamic team responsible for delivering complex projects in a fast-paced environment. This role offers an exciting opportunity to influence the operational excellence of critical data center infrastructure while fostering professional development and collaboration among team members. With a focus on stakeholder engagement and continuous improvement, you'll play a key role in driving success and innovation within the organization. If you're passionate about leadership and project management, this position is perfect for you.

Qualifications

• Strong experience in project and people management across diverse teams.
• Ability to develop robust business review mechanisms and key metrics.

Responsibilities

• Manage a team to deliver projects on time and maintain quality standards.
• Oversee budget management and ensure compliance with financial policies.

Skills

Project Management

People Management

Stakeholder Engagement

Data Analysis

Budget Management

Education

Bachelor's Degree

Tools

IBX Operations Systems

Financial Forecasting Tools

Job description

Who are we?

Equinix is the world’s digital infrastructure company, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners, and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences, and multiply their value, while supporting their sustainability goals.

Joining our operations team means you will be at the forefront of our activities, maintaining critical facilities infrastructure as part of a close-knit team delivering best-in-class service to our data center customers. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values and vital to our success.

Our Technical Deployment Analysts (TDA) help deliver multiple, concurrent projects and lend their expertise with cage design, installation, and structured cabling for new and existing customer deployments within the data center. TDAs play a crucial role in the business, working with onsite Engineering teams, Capacity and Sales Engineers, vendors, and our valued customers. The team is based throughout Australia, and the Manager will lead 7 TDAs and oversee several more within the business, with full budget responsibility for the function.

The role involves managing people, including performance reviews, appraisals, and interviews, and determining resources to meet schedules and goals, especially for complex projects. Establishing consistency, benchmarking performance, identifying best practices, and communicating project updates, risks, and escalation points to stakeholders are key to success.

Key responsibilities:

1. Team Management: Manage a team with varying experience and expertise, guiding them through best practices and management standards. Allocate resources based on objectives and recommend policy or procedural changes affecting multiple disciplines.
2. Project Planning, Order Requirements & Support: Guide the team on gathering and validating order requirements, especially for non-standard or complex orders. Ensure standards are followed and develop customer project implementation plans.
3. Customer Order: Project Implementation and Delivery: Oversee project completion within quality standards and timelines, analyzing KPIs and providing improvement recommendations.
4. Cross-Functional Support: Support and resolve cross-functional and customer issues, lead process design, and improve end-to-end fulfillment and support processes.
5. Systems, Vendor, Data Support/Analysis: Analyze impacts on IBX Operations systems, investigate data issues, and coordinate vendor support.
6. Budget Management: Own the budget, execute financial forecasts, and ensure compliance with accounting policies.

Qualifications, key skills, and attributes:

• Strong project or people management experience, with ability to collaborate across regions and manage remote teams.
• Develop and drive business review mechanisms, including metrics and action plans.
• Effective communication of project updates, risks, and escalation points.
• Support to senior management when needed.
• Establish performance benchmarks and identify improvement opportunities using data analytics.
• Build professional relationships and engage stakeholders effectively.
• Maintain open communication, support, and guidance to your team for operational excellence.
• Proven track record in driving business through clear actions and performance tracking.

Equinix is committed to an inclusive employment process. If you need assistance or accommodation, please complete this form. We are an Equal Employment Opportunity and Affirmative Action employer, considering all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, or other protected statuses.