Manager, Talent & Culture – Operations (HRBP)

Universal Orlando Resort; Orlando (FL); On-site; USD 85,000 - 120,000; Full time

Job summary

Universal Orlando Resort is seeking an experienced Human Resources Business Partner to act as strategic partner to assigned operational divisions, leading and executing HR strategies, programs and initiatives aligned with business priorities.

You will provide guidance on employee relations, performance management, leadership development, and change initiatives, while supporting an on-site team in a high-volume environment. BS in HR or related field required; 5+ years HR experience.

Qualifications

• Bachelor's degree in Human Resource, Psychology or Management required.
• 5+ years Human Resources experience, including supervisory experience.
• Experience in employee relations, performance management and conflict resolution.
• Experience supporting change initiatives and culture projects.
• Ability to partner with leadership and influence without authority.
• Strong analytical and problem-solving skills; proficient in MS Office and SAP HRIS.

Responsibilities

• Supports Senior Management to enforce policies consistently and ensure legal compliance.
• Leads team member engagement and supports organizational change efforts.
• Mentors Team Members and develops training opportunities within the division.
• Acts as liaison between management and core HR on payroll, benefits, training, and staffing.
• Advises park staff on policy interpretation, EAP issues, and employee relations.

Skills

Communication

Organizational skills

Employee relations

Performance management

Conflict resolution

Change management

Leadership influence

Analytical thinking

HRIS

Education

Bachelor's degree in Human Resource, Psychology or Management

Tools

SAP

MS Excel

MS Word

PowerPoint

Job description

JOB SUMMARY:

Strategic partner to assigned operational division(s), leading and executing HR strategies, programs, and initiatives that support the organization’s business objectives and priorities. Provides guidance in Employee Relations issues, leadership/staff development, and performance management.

JOB SUMMARY:

Strategic partner to assigned operational division(s), leading and executing HR strategies, programs, and initiatives that support the organization’s business objectives and priorities. Provides guidance in Employee Relations issues, leadership/staff development, and performance management.

THIS IS AN ON-SITE OPPORTUNITY:

Experience in a high-volume, operational setting desired. Experienced Human Resource Business Partner strongly preferred.

MAJOR RESPONSIBILITIES:

• Supports Senior Management team to ensure fair and consistent enforcement of policies and practices. Ensures legal compliance and understanding of policies and processes. Investigates employee workplace situations including claims of harassment, discrimination, performance, and policy violations.
• Supports management in leading Team Member engagement. Supports the TSAT efforts by assisting management with communication and action planning. Works with management to identify and manage the Team Member impact of company decisions and changes.
• Mentors and provides guidance to Team Members, related to their career goals. Motivates teams to accomplish overall company goals. Build bench strength within the operational division by identifying training and development opportunities.
• Acts as liaison between management and core HR by assisting with programs or communicating information relating to payroll, records, benefits, training, compensation and/or staffing.
• Provides advice and consultation for park hourly, non-exempt and exempt Team Members on policy interpretation, EAP issues, employee conflict, etc.
• Provides a holistic point of view, works across boundaries, anticipates long-term implications and identifies proactive solutions to business challenges.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

QUALIFICATIONS:

• Strong communication skills, both verbal and written
• Strong organizational skills, ability to handle multiple priorities
• Demonstrated experience in employee relations, performance management, and conflict resolution
• Experience supporting organizational change and driving culture initiatives
• Ability to partner effectively with leadership and influence without authority
• Strong analytical, problem solving, and decision-making skills
• Thorough knowledge of MS Excel, Word and PowerPoint, experience with an HRIS (i.e., SAP) preferred
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

EDUCATION:

• Bachelor's degree in Human Resource, Psychology or Management required.

EXPERIENCE:

• 5+ years Human Resources experience, including 1+ year supervisory experience required; or equivalent combination of education and experience.

ADDITIONAL INFORMATION:

• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE