Manager, Talent & Culture – Operations (HRBP)

Universal Studios; Orlando (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

Universal Orlando Resort is seeking an on-site HR Business Partner to lead and execute HR strategies for assigned operational divisions, guiding employee relations, performance management, and staff development. The role supports leadership with policy enforcement, change management, and cross-functional collaboration.

The candidate will partner with management to improve engagement, ensure compliance, and drive culture initiatives across teams in a high-volume environment.

Qualifications

• Bachelor's degree in Human Resources, Psychology or Management.
• 5+ years of Human Resources experience, including 1+ year supervisory experience.

Responsibilities

• Supports Senior Management to ensure fair and consistent enforcement of policies and practices; investigates workplace situations including harassment, discrimination, performance, and policy violations.
• Supports management in leading Team Member engagement and TSAT communication and planning.
• Mentors Team Members and identifies training and development opportunities to build bench strength.
• Acts as liaison between management and core HR on payroll, records, benefits, training, compensation and staffing.
• Provides advice to park hourly, non-exempt and exempt Team Members on policy interpretation and EAP issues.
• Maintains a holistic view, works across boundaries, and proposes proactive solutions to business challenges.
• Participates in Environmental, Health & Safety responsibilities per UDX policy and related activities.
• Performs other duties as assigned.

Skills

Communication

Organizational skills

Employee relations

Change management

Leadership influence

Analytical thinking

Problem solving

Decision making

Education

Bachelor's degree in HR / Psychology / Management

Tools

MS Excel

MS Word

PowerPoint

HRIS (SAP)

Job description

JOB SUMMARY:

Strategic partner to assigned operational division(s), leading and executing HR strategies, programs, and initiatives that support the organization’s business objectives and priorities. Provides guidance in Employee Relations issues, leadership/staff development, and performance management.

This is an on-site opportunity.

Experience in a high-volume, operational setting desired. Experienced Human Resource Business Partner strongly preferred.

MAJOR RESPONSIBILITIES:

• Supports Senior Management team to ensure fair and consistent enforcement of policies and practices. Ensures legal compliance and understanding of policies and processes. Investigates employee workplace situations including claims of harassment, discrimination, performance, and policy violations.
• Supports management in leading Team Member engagement. Supports the TSAT efforts by assisting management with communication and action planning. Works with management to identify and manage the Team Member impact of company decisions and changes.
• Mentors and provides guidance to Team Members, related to their career goals. Motivates teams to accomplish overall company goals. Build bench strength within the operational division by identifying training and development opportunities.
• Acts as liaison between management and core HR by assisting with programs or communicating information relating to payroll, records, benefits, training, compensation and/or staffing.
• Provides advice and consultation for park hourly, non-exempt and exempt Team Members on policy interpretation, EAP issues, employee conflict, etc.
• Provides a holistic point of view, works across boundaries, anticipates long-term implications and identifies proactive solutions to business challenges.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities.
• Perform other duties as assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities (KSAs) required.

• Strong communication skills, both verbal and written
• Strong organizational skills, ability to handle multiple priorities
• Demonstrated experience in employee relations, performance management, and conflict resolution
• Experience supporting organizational change and driving culture initiatives
• Ability to partner effectively with leadership and influence without authority
• Strong analytical, problem solving, and decision-making skills
• Thorough knowledge of MS Excel, Word and PowerPoint, experience with an HRIS (i.e., SAP) preferred
• Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Consistent attendance is a job requirement.

EDUCATION:

• Bachelor's degree in Human Resource, Psychology or Management required.

EXPERIENCE:

• 5+ years Human Resources experience, including 1+ year supervisory experience required; or equivalent combination of education and experience.

ADDITIONAL INFORMATION:

• Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.

Your talent, skills and experience will be rewarded with a competitive compensation package.

Universal Orlando Resort.

Universal Orlando is an equal opportunity employer. Universal elements and all related indicia TM & © 2026 Universal Studios. All rights reserved. EOE