Repair Supervisor

Wiwynn; El Paso (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Wiwynn Repairs is seeking a skilled Repair Supervisor to lead daily commodity repair operations involving motherboards, DIMMs, and HDDs/SSDs in a high-demand repair cage. You will ensure safety, workmanship quality, full traceability, and timely turnaround against RTT targets, guiding a multi-shift team.

The role emphasizes board-level rework quality, failure analysis feedback to Test and suppliers, and secure handling of customer media, with strict adherence to hyperscale security requirements.

Qualifications

• Bachelor's degree in Electronics, Mechanical, Systems or related field.
• 3-5 years in electronics repair/rework operations, with 1-2 years supervising repair technicians.
• Board-level repair experience (L5/L6) with component-level diagnosis and rework on server motherboards (BGA/SMT) and IPC standards ownership.
• Experience with commodity-level failure analysis and disposition for DIMMs, HDDs/SSDs, motherboards.
• Experience managing repair WIP and TAT against dock-to-stock/RTT targets.
• Experience with traceability, defect coding, repair history logging, and failure Pareto feedback.

Responsibilities

• Lead daily commodity repair operations (motherboards, DIMMs, HDDs/SSDs) in the repair cage.
• Manage repair WIP, aging control, and turnaround time against return-to-test targets; prioritize by material criticality and rack-down status.
• Own workmanship quality: IPC standards compliance, AOI results interpretation, rework verification, and escape prevention.
• Drive failure analysis: Pareto by defect code, NTF rate management, and root cause feedback to Test and suppliers.
• Maintain full traceability: defect coding, repair history logging, part-level serial tracking, quarantine/MRB handling, and scrap control/certification.
• Enforce media sanitization, secure handling, and chain of custody for customer drives per hyperscale security requirements.
• Own the ESD control program and safety compliance: ESD audits, chemical/solder fume handling, and 5S in repair areas.
• Manage manpower, shift schedules, and overtime; coach repair technicians.
• Coordinate with the Testing Supervisor on rack-down priorities and express rework line flow.
• Prepare TAT and repair yield reporting; drive Kaizen and standard work compliance.

Skills

Board-level repair

Repair floor management

WIP & TAT management

Failure analysis

Traceability

ESD & safety

IPC standards

AOI interpretation

Root cause feedback

Materials tracking

Bilingual English/Spanish

Communication

Repair tracking systems

Excel reporting

Education

Bachelor's degree in Electronics/Mechanical/Systems

Tools

MES systems

Excel

PowerPoint

Job description

The Repair Supervisor leads daily commodity-level repair operations (motherboards, DIMMs, HDDs/SSDs) in the server repair cage, ensuring safety, workmanship quality, full traceability, and repair turnaround time (TAT) against return-to-test targets. The role owns board-level rework quality, failure analysis feedback to Test and suppliers, and secure handling of customer media in a 24/7 multi-shift environment.

Key Responsibilities

• Lead daily commodity repair operations (motherboards, DIMMs, HDDs/SSDs) in the repair cage.
• Manage repair WIP, aging control, and turnaround time (TAT) against return-to-test targets; prioritize by material criticality and rack-down status.
• Own workmanship quality: IPC standards compliance, AOI results interpretation, rework verification, and escape prevention.
• Drive failure analysis: Pareto by defect code, NTF (No Trouble Found) rate management, and root cause feedback to Test and suppliers.
• Maintain full traceability: defect coding, repair history logging, part-level serial tracking, quarantine/MRB handling, and scrap control/certification.
• Enforce media sanitization, secure handling, and chain of custody for customer drives per hyperscale security requirements.
• Own the ESD control program and safety compliance: ESD audits, chemical/solder fume handling, and 5S in repair areas.
• Manage manpower, shift schedules, and overtime; coach repair technicians.
• Coordinate with the Testing Supervisor on rack-down priorities and express rework line flow.
• Prepare TAT and repair yield reporting; drive Kaizen and standard work compliance.

Qualifications & Experience

• Bachelor's degree required (Electronics, Mechanical, Systems or related field).
• 3-5 years in electronics repair/rework operations, with at least 1-2 years supervising repair technicians.
• Board-level (L5/L6) repair experience - required. Component-level diagnosis and rework on server motherboards: BGA/SMT rework, soldering standards (IPC-A-610 / IPC-7711/7721), and ESD control program ownership.
• Experience with commodity-level failure analysis and disposition: DIMMs, HDDs/SSDs, motherboards - repair vs. scrap vs. RTV decisions.
• Experience managing repair WIP and turnaround time (TAT) against dock-to-stock or return-to-test targets.
• Traceability and quality systems experience: defect coding, repair history logging, part-level serial tracking, and failure Pareto feedback to Test for yield improvement.
• Familiarity with media sanitization, secure handling, and chain of custody for customer drives (hyperscale/data center security requirements).
• Exposure to hyperscale/data center customers and their repair/scrap authorization requirements - preferred.
• Repair floor management - repair station layout and flow (U-shaped/express line), WIP aging control, prioritization by material criticality.
• Quality & workmanship standards - IPC standards, AOI results interpretation, rework verification, escape prevention.
• Failure analysis - Pareto by defect code, NTF rate management, root cause feedback loop to Test and suppliers.
• Materials & traceability - component-level tracking, quarantine/MRB handling, scrap control and certification.
• ESD and safety compliance - ESD program audits, chemical/solder fume handling, 5S in repair areas.
• Communication - TAT and yield reporting, coordination with the Testing Supervisor on rack-down priorities. Bilingual English/Spanish.
• Systems & tools - repair tracking systems/MES, Excel and PowerPoint reporting, Kaizen.

Region/Country-Specific Requirements

Must be legally authorized to work in the United States.