Manager, Support Services

Cypress-Fairbanks ISD; Houston (TX); On-site; USD 61,349 - 74,982; Full time

Job summary

Cypress-Fairbanks ISD seeks a seasoned operations leader to oversee the district's Support Services departments, driving efficiency, safety, and reliable service delivery across all sites. You will lead staff training, manage attendance and performance matters, collaborate with the Assistant Director on recruitment, and ensure proactive maintenance and procurement to meet department objectives.

This hands-on role requires strong communication with internal stakeholders and a commitment to

Qualifications

• Bachelor’s degree or higher preferred.
• 3+ years of management experience in operations.
• Ability to train, supervise, and motivate teams.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office and Google Workspace.
• Physical ability to work in varied environments.

Responsibilities

• Oversee daily operations of all Support Services departments for efficiency and safety.
• Liaise with customers to provide guidance and ensure cost-effective service delivery.
• Communicate project timelines and cost-saving recommendations to stakeholders.
• Maintain knowledge of equipment and technology to support teams.
• Lead staff training and development to ensure safe operational practices.
• Assist in recruitment with interviews and hiring recommendations.
• Manage attendance, policy adherence, and performance matters.
• Coordinate with leadership during absence of department management.
• Support enterprise equipment and service needs on site.

Skills

Leadership

Communication

Training & Coaching

Customer Service

Problem Solving

Education

Bachelor’s degree or higher

Tools

Microsoft Office

Google Workspace

Job description

Qualifications

• Bachelor’s degree or higher from an accredited college or university preferred.
• At least three (3) years of successful management experience in an operations-focused environment, ideally within warehousing, production or a similar setting.
• Demonstrated leadership skills with the ability to effectively train, supervise, and motivate teams to achieve operational goals.
• Excellent verbal and written communication skills, along with strong organizational and customer service capabilities.
• Proficient in using computers and productivity software, including Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and/or Google Workspace (Docs, Sheets, and Slides).
• Physically capable of working in all environmental conditions.

Terms of Employment

244 Days

Salary and Paygrade

$68,166 – BA 4 Salary Range (based on experience) as set by the Board of Trustees for the school year.

Essential Functions

• Oversee the daily operations of all Support Services departments, ensuring efficiency, safety, and productivity across all departments.
• Serve as the primary liaison with customers, offering strategic guidance and support to ensure high-quality, cost-effective delivery of products and services for the Support Services departments.
• Provide timely and effective communication with internal stakeholders regarding project timelines, cost-saving strategies, and operational recommendations.
• Maintain hands‑on knowledge of equipment and technology to support team members and streamline operations.
• Lead training and development initiatives to ensure staff competency in safe and efficient operational practices.
• Assess operational needs and recommend the procurement of equipment, technology, and materials necessary to meet department objectives.
• Implement and oversee a preventive maintenance program to ensure equipment reliability and minimize downtime.
• Assist in recruitment efforts, including candidate interviews and hiring recommendations, in collaboration with the Assistant Director.
• Manage core human resources functions with the department, including oversight of attendance, punctuality, adherence to policy, and annual performance-related matters.
• Monitor and approve timekeeping and attendance records for assigned personnel; serve as acting authority in the absence of the Assistant Director of Support Services.
• Support enterprise-wide equipment and service needs, including issue resolution, performance analysis, and on‑site assistance as necessary.
• Serve in a leadership capacity during the absence of department management, including facilitating meetings, decision-making, and issue resolution.
• Execute additional responsibilities and special projects as assigned by senior leadership.
• Maintain consistent responsibilities and attendance to support the operational integrity of the Support Services department.

Working Conditions

Work with frequent interruptions and maintain emotional control under stress. Work outside and inside; work around machinery with moving parts; work around moving objects or vehicles; repetitive hand motions; prolonged use of computer.

Mental Demands / Physical Demands / Environmental

Work with frequent interruptions and maintain emotional control under stress. Work outside and inside; work around machinery with moving parts; work around moving objects or vehicles; repetitive hand motions; prolonged use of computer.

Deadline to Apply

Until filled