Manager Strategic Partnerships

Genpact; New York (NY); On-site; USD 140,000 - 190,000; Full time

Job summary

Genpact is seeking a Manager/Senior Manager in Global Alliances to lead Partner Programs and Operations. You will define and operationalize program elements, manage dashboards and reporting, and ensure governance across alliances.

Strong experience in channel programs, partner portals, and cross-functional collaboration is required. You will partner with Sales, Pre-Sales, Delivery, and Marketing to drive revenue and program maturity at scale, with a focus on data-driven decisions and process

Qualifications

• Proven experience in IT Industry.
• Thorough knowledge of the partner sales and operational processes.
• Proven experience in channel partner programs and portal management.
• Proven leadership skills with a track record of delivering projects.
• Ability to drive collaboration across multiple teams.
• Excellent presentation and communication skills, both written and oral.
• Transformational experience in a high-growth environment.

Responsibilities

• Create and maintain reports on alliance wins, revenue, pipeline, and KPIs in Salesforce and Partner Portals.
• Maintain processes, playbooks, dashboards, and related documentation.
• Contribute to partner success stories and newsletters with the Partner Sales Team.
• Co-develop operational processes aligned with global alliance initiatives.
• Serve as SME for Funding, Solutions, and Go-To-Market accelerators.
• Lead periodic status checks against Joint Business Plans with partners.
• Coordinate cross-functional activities across Pre-Sales, Delivery, Marketing, and Sales.
• Manage partner portal data, mapping, and governance tasks.
• Mentor new team members and support onboarding as needed.

Skills

IT industry experience

Channel partner programs

Partner portal management

Partner sales processes

Process improvement

Leadership

Data analysis

Presentation skills

Cross-functional collaboration

Education

Project management certification (PMP/Agile/LEAN Six Sigma)

Tools

Salesforce

PeopleSoft Suite

Microsoft Office

Partner portals

Job description

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting application for Manager / Senior Manager - Partner Programs & Operations – Global Alliances

Introduction:

The Partner Programs and Operations team supports our Global Alliances and Channel Partners by defining and operationalizing standard programmatic elements that enable partnership standardization, health, and maturation at scale. We have oversight into and are accountable for the operational readiness of our programmatic capabilities, the user experience, and systems, tools, and processes necessary for our internal teams and partners to obtain relevant Partner statuses, and defined KPI’s and OKR’s. We also provide data insights to our internal and partner business stakeholders driving and supporting strategic decisions. In this role the scope will be across the various operational components of the Global Alliances and Channel organization. This role will blend process design and optimization, with workflow optimization, and will include ensuring operational readiness, process adoption and maturity, and efficiency across all channels and alliances as a centralized, shared resource model.

Responsibilities:

• Creates and manages reports as they relate to Strategic Alliance wins, signed and delivered revenue, pipeline, and appropriate channel alliance partnership metrics in Connected/Salesforce, Partner Portals, and maintenance of relevant Dashboards and components
• Maintains project related documentation including processes, reports/dashboards tools and procedures, Playbooks, and documentation in the Global Alliances Center of Excellence and correlated change management activities
• Assists in content creation for relevant Partner success stories, references, use cases, and Newsletters in association with the Partner Sales Team
• Drives alignment and application of Partner Differentiation and competencies as aligned by the Partner and as achieved by Genpact
• Co-develops operational processes that adhere to program initiatives across all Strategic Global Alliances and Channel Partnerships
• Acts as SME for all relevant Partner Programs including Funding, Solutions, and Go To Market Accelerators enabling Playbooks, reporting, analytics, and governance to defined processes
• Conducts periodic status checks to assess progress against the Joint Business Plan across the Global Alliances and Channel Program
• Collaborates with internal and partner business stakeholders in alignment with specific key metrics and go to market activities by Partnership(s), across Pre-Sales, Solutioning, Sales, Delivery, Practice, and Marketing
• Provides specific reports and account mapping data elements to drive sales enablement and lead generation in collaboration with the Partner Sales Team
• Project manages all requisite tasks and activities by hosting weekly Partnership stand ups and driving agenda, strategic planning, and accountability of correlated action items
• Partner Portal entry and management for all related partner segmentation and balanced scorecard items as identified in our joint business plans
• Creates and maintains reports to conduct validation of programmatic tasks, channel alliance partnership opportunities, trends, and performance to drive visibility and adherence to partner program operations
• Deducts and documents the aligned balanced scorecard metrics and partner operations maturation strategy mapping and other SWOT related initiatives by Partner(s)
• May assist with onboarding and training/mentoring within the aligned partnership(s) as new team members are identified

Other Responsibilities:

• Assistance in planning meetings for Partnership meet ups and events
• Training new resources as applicable
• Lead the collaboration and/or project management of programmatic activities and integration across different internal Departments to uplevel internal Partnership motions

Qualifications:

• Proven experience in IT Industry
• Sound experience in Channel Partner program life cycle, and partner portal management
• Thorough knowledge of the partner sales and operational processes
• Proven experience in process improvement, leading projects with a record of successful implementation
• Channel operations expert with strategic mindset
• Proven leadership skills, business acumen, and performance driven
• Exceptional determination, tenacity, self-motivation and interpersonal skills
• Excellent presentation skills with solid communication capabilities and practices, both oral and written
• Demonstrated history of managing data inputs to raise the quality of decision making
• Transformational experience within a rapidly evolving, high-growth company environment
• Ability to drive collaboration with partner programs, functional and technical teams with effective problem resolution
• High energy with the capability to multi‐task in a dynamic, rapidly growing organization

Technical Skills:

• Advanced Microsoft Office Suite
• Advanced knowledge of Salesforce
• Advanced knowledge of PeopleSoft Suite
• Advanced knowledge of partner portals
• Project management or process improvement certification such as PMP, Agile, or LEAN Six Sigma desired
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

About US

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.