Manager, Solutions Architecture | East Coast | Remote

Remote; San Francisco (CA); Remote; USD 184,000 - 220,000; Full time

Benefits offered by this job

RSUs

30 days annual leave

Grafana Shutdown Days

Job summary

Grafana Labs seeks a dynamic Manager for our Solutions Architects team to lead a group of technologists, collaborating with key clients to deploy Grafana technologies and champion observability best practices. You will work with our Professional Services leadership to drive improvements and operational rigor.

This role partners with Sales, Support, Customer Success, and Product teams to craft SOWs, drive resourcing and project management, and escalate issues when needed.

Qualifications

• 3+ years managing a Solutions Architecture team
• 5+ years design/implementation/consulting with distributed applications
• 3+ years in infrastructure, database, applications, or networking
• 2+ years of pre-sales or technical consulting
• Located in CST
• Working knowledge of software development tools/methodologies
• Presentation skills with customers and executives
• Experience building/maintaining observability solutions
• Excellent written and verbal communication
• K8s experience
• Linux experience (2+ years)
• Shell scripting, API knowledge
• Observability (monitoring) background
• High emotional intelligence with client escalations and cross-functional negotiations

Responsibilities

• Manage a team of Solutions Architects within Grafana Professional Services
• Ensure design/build outcomes on the Grafana stack
• Develop educational programs to expand customer capabilities
• Advise on sales strategies to drive adoption and renewals
• Build lasting customer relationships and referenceable customers
• Balance operational management with hands-on technical contributions

Skills

Team management

Observability

Communication

Presentations

Pre-sales experience

Executive communication

Customer outcomes

Tools

Kubernetes

Linux

Shell scripting

API knowledge

Grafana

Job description

Grafana Labs is the company behind Grafana Cloud, the fully managed observability platform trusted by more than 10,000 organizations to ensure reliability, resolve incidents faster, and optimize telemetry at scale. Built on open source and open standards and designed for interoperability across any stack, Grafana Cloud brings AI to observability and observability to AI, giving teams (and their agents) unified visibility so they can see, understand, and act on all their disparate data, wherever it lives, and move at the speed of their ambitions. Customers, including Anthropic, Bloomberg, NVIDIA, Microsoft, and Salesforce, rely on Grafana Labs. We are a 100% remote company with team members across 40+ countries, backed by leading investors including Lightspeed Venture Partners, Sequoia Capital, GIC, Coatue, J.P. Morgan, CapitalG, and Lead Edge Capital. Learn more at grafana.com and follow us on LinkedIn and X.

We're scaling fast and staying true to what makes us different: an open-source legacy, a global collaborative culture, and a passion for meaningful work. Our team thrives in an innovation-driven environment where transparency, autonomy, and trust fuel everything we do.

You may not meet every requirement, and that's okay. If this role excites you, we'd love you to raise your hand for what could be a truly career-defining opportunity.

The Opportunity:

Grafana Labs seeks a dynamic Manager for our Solutions Architects team, one who shares our enthusiasm for driving successful business outcomes in the observability domain. As a Manager of Solutions Architects, you will help lead a distinguished group of technologists, adept at leveraging Grafana products. You will collaborate directly with our key clients to deploy and enhance Grafana technologies, championing observability best practices. You will also work directly with the Professional Services leadership team to drive continuous improvement and operational rigor.

This role will collaborate closely with Sales, Support, Customer Success, and Product teams to build resilient observability solutions aligned with customer and business objectives. This role involves crafting Statements of Work (SOWs), advocating for technological advancements to the Products team, resourcing and managing customer projects, driving operational scale, and managing customer escalations.

What You'll Be Doing:

• As a member of the Grafana Professional Services team, you will manage a team of Solutions Architects, ensuring members are effectively utilized and driving successful customer outcomes.

• Ensure team success in designing and building outcomes on the Grafana technology stack.

• Build educational programs that enhance customer capabilities of the Grafana technology stack.

• Advise on sales strategies that drive high adoption rates, improved renewal percentages, and ultimately increased revenue.

• Build lasting customer relationships to enable them to be Grafana advocates and referenceable customers.

• Balance operational management with direct technical contributions to stay close to the evolving Grafana technology stack.

What Makes You a Great Fit:

• 3+ years of managing a Solutions Architecture team in a related space

• 5+ years design/implementation/consulting experience with distributed applications

• 3+ years of experience in infrastructure architecture, database architecture, applications, and networking, or similar technologies.

• 2+ years of experience in technology/software pre-sales or technical consulting

• Located in CST

• Working knowledge of software development tools and methodologies

• Presentation skills with comfort speaking to customers and executives

• Experience building/maintaining observability solutions

• Excellent communications and writing skills.

• K8's

• Linux experience (2+ years in a company)

• Shell scripting, API knowledge

• Observability (monitoring) as a background would be huge

• High emotional intelligence with a thoughtful approach to client escalations, cross-functional negotiations, and team empathy.

Compensation & Rewards

In the US, the OTE (On-Target Earnings) compensation range for this role is $184,000 - $220,000. Actual compensation may vary based on level, experience, and skillset as assessed throughout the interview process. All of our roles include Restricted Stock Units (RSUs), giving every team member ownership in Grafana Labs' success. We believe in shared outcomes - RSUs help us stay aligned and invested as we scale globally.

*Compensation ranges are country specific. If you are applying for this role from a different location than listed above, your recruiter will discuss your specific market's defined pay range & benefits at the beginning of the process.

Why You'll Thrive at Grafana Labs:

• 100% Remote, Global Culture - As a remote-only company, we bring together talent from around the world, united by a culture of collaboration and shared purpose.

• Scaling Organization - Tackle meaningful work in a high-growth, ever-evolving environment.

• Transparent Communication - Expect open decision-making and regular company-wide updates.

• Innovation-Driven - Autonomy and support to ship great work and try new things.

• Open Source Roots - Built on community-driven values that shape how we work.

• Empowered Teams - High trust, low ego culture that values outcomes over optics.

• Career Growth Pathways - Defined opportunities to grow and develop your career.

• Approachable Leadership - Transparent execs who are involved, visible, and human.

• Passionate People - Join a team of smart, supportive folks who care deeply about what they do.

• In-Person onboarding - We want you to thrive from day 1 with your fellow new 'Grafanistas' to learn all about what we do and how we do it.

• Balance is Key - We operate a global annual leave policy of 30 days per annum. 3 days of your annual leave entitlement are reserved for Grafana Shutdown Days to allow the team to really disconnect. *We will comply with local legislation where applicable.

Equal Opportunity Employer:

Grafana Labs is an equal opportunities employer. We welcome applications from everyone regardless of race, colour, nationality, origin, caste, sex, gender reassignment identity or expression, sexual orientation, age, religion or belief, disability, veteran status, genetic information, pregnancy, maternity, marital, family or carer status, or any other characteristic which is protected by local law. We believe that equality and diversity build a strong organisation, and we work hard to ensure that is the foundation of our organisation as we grow.

Grafana Labs may utilize AI tools in its recruitment process to assist in matching information provided in CVs to job postings. The recruitment team will continue to review inbound CVs manually to identify alignment with current openings.

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