Manager, Slot Operations

160 Hard Rock Casino Cincinnati LLC; Cincinnati (OH); On-site; USD 120,000 - 170,000; Full time

Job summary

Hard Rock Casino Cincinnati is seeking a Slots Director to lead the opening initiatives, oversee staffing, training, and procedure development while ensuring compliance with gaming laws and internal controls. This role requires strong leadership and a focus on guest service excellence.

The incumbent will coach staff, optimize scheduling, and drive continuous improvements across slot operations to safeguard assets and enhance guest satisfaction.

Qualifications

• Bachelor’s degree (or equivalent from a two year college or technical school) or 3-5 years equivalent training experience required.
• Must possess strong managerial, coaching and leadership skills.
• Strong gaming, managerial and administrative skills.
• 2 to 4 years’ experience in Casino/Gaming Operations.
• At least 2 years supervisory experience in a Casino Environment.

Responsibilities

• Support the Slots Director in staffing, training, and process/procedure development.
• Maintain working knowledge of local gaming laws and company internal controls.
• Implement strategies to improve guest service and customer service scores.
• Evaluate staffing and scheduling to meet business demands.
• Apply Lean principles to ensure quality and continuous improvement.
• Work with surveillance to protect assets and ensure loss prevention.

Skills

Communication

People management

Leadership

Organizational skills

Analytical skills

Regulatory knowledge

Professionalism

Team player

Education

Bachelor’s degree or equivalent

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits

Job Description

Essential Functions Responsible for supporting the Slots Director in all departmental initiatives related to the casino grand opening including hiring, training, and process/procedure development. Maintains working knowledge of all local jurisdictional gaming laws (federal, state, and local) and attendant regulations as well as company internal controls. Effectively executes strategies in support of business objectives. Sets high personal standards for performance and encourages others to do the same. Implements strategies and leads initiatives to continuously improve guest service and customer service scores. Evaluates staffing and scheduling to meet business demands. Applies Lean principles/techniques (i.e. apply countermeasures for waste, conduct daily visual mgt. and participate in kaizen events) to ensure quality and customer service is continuously improved. Work with surveillance and other departments to aid in the protection of assets and maintain the efficiency and effectiveness of Slot operations. Ensures departmental procedures are enforced and effective in assuring proper protection of all gaming operations from loss due to mistake or theft. Proactively recognizes, rewards and celebrates outstanding examples of employee performance. Counsels, guides, evaluates and instructs assigned personnel in the performance of their duties. Coaches direct reports in pertinent skills of operations, administration and promotes effective utilization of equipment and manpower. Implements initiatives to improve the employee experience and employee opinion ratings. Authorizes guest complimentary to recognize loyal players in accordance with company guidelines. Ensures all guests problems are handled quickly to ensure guest satisfaction within the established guidelines. Consistently demonstrate legendary leadership, influence, drive, innovation and commercial awareness. Any and all other job duties as assigned.

Knowledge, Skills & Abilities

Demonstrates ability to communicate effectively, both verbal and written. Demonstrates ability to deal effectively with employees at all levels. Strong organizational and analytical skills. Computer Literacy. Ability to handle complex and emotional issues. Act as a role model to other employees and always leads by example. Adhere to all regulatory, company and department policies and procedures. Must project professionalism and possess excellent verbal and written communication skills. Professional appearance. Team Player.

Education and Experience

Bachelor’s degree (or equivalent from a two year college or technical school) or 3-5 years equivalent training experience required. Must possess strong managerial, coaching and leadership skills. Strong gaming, managerial and administrative skills. 2 to 4 years’ experience in Casino/Gaming Operations. At least 2 years supervisory experience in a Casino Environment.

Certification/License

Ability to obtain a Gaming Occupational License within the State of Ohio.

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high‑stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number‑one job is to bring fun and excitement to our team members and our guests!