Assistant Manager, Beverage

Hard Rock Casino Tejon; Mettler (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

Hard Rock Casino Tejon is seeking a seasoned Front-of-House Manager to hire, motivate and supervise staff, ensuring guest service standards and effective guidance. You will train team members and maintain department budgets and staffing plans to support smooth operations.

You will monitor guest satisfaction, analyze performance, control inventory, and partner with culinary, marketing and events teams to handle group functions and special events. Excellence in communication and Excel is required.

Qualifications

• This knowledge and these abilities are typically acquired through the completion of a high school degree or equivalent and 6 years’ restaurant service experience, with at least 2 years in a supervisory capacity; or the completion of a Bachelor's Degree in Restaurant/Beverage Management, Business Administration or equivalent and 3 years’ restaurant service with at least 1 year in a supervisory capacity.
• Advanced knowledge of Excel.

Responsibilities

• Hire, motivate, evaluate and supervise front-of-house staff to achieve objectives.
• Provide training for outlet personnel to ensure guest service standards.
• Establish department standards, guidelines and budgets for efficient operation.
• Monitor guest satisfaction, volume, cost, promotions and competitors’ programs.
• Analyze food cost with the Director - F&B and forecast menu pricing changes.
• Monitor performance of Food & Beverage service and coordinate improvements.
• Order and maintain inventory of restaurant supplies.
• Conduct inspections to ensure procedures, assets safety and compliance.
• Investigate and resolve guest complaints to maintain relations.
• Coordinate with culinary, marketing and events teams for group functions.

Skills

Interpersonal communication

Oral and written communication

Organizational skills

Flexibility with shifts

Teamwork

Multi-tasking

Problem solving

Analytical thinking

Education

High school diploma or equivalent; 6 years restaurant service with 2 years supervisory

Bachelor's in Restaurant/Beverage Management or Business Administration; 3 years service with 1 year supervisory

Tools

Excel

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

PRIMARY RESPONSIBILITIES

• Hires, motivates, evaluates and supervises front-of-the-house staff in order to ensure team members receive adequate guidance and resources to accomplish established objectives.
• Responsible for morale of staff through quality of supervision and training and provides training for all assigned outlet personnel to ensure guest service standards are met.
• Establishes department standards, guidelines and objectives and maintains other administrative processes, such as budget and staffing to ensure proper planning and efficient operation of the outlets.
• Develops and maintains an intricate knowledge of restaurant performance by monitoring guest satisfaction, volume, cost, marketing promotions and competitors’ programs in order to implement necessary and innovative changes to ensure Hard Rock continues to offer superior product and service.
• Works with the Director - F&B to analyze food cost and forecast business trends in order to make recommendations for revision of menu prices and food specials that will most appropriately meet company needs.
• Monitors and evaluates the performance of Food & Beverage service by observing operations, surveying guests and coordinating with team members in order to develop strategies for proper planning and ongoing improvement of guest services and financial return.
• Responsible for ordering and maintaining accurate inventory levels of all restaurant supplies.
• Conducts inspections of front-of-the-house areas to ensure compliance with procedures, security of company assets, and guest and employee safety.
• Investigates and resolves guest complaints in order to maintain positive guest relations.
• Works in coordination with culinary department to provide and maintain optimum dining experience.
• Coordinates with Marketing and Player Development to properly prepare for increased guest volume due to group functions and special events.
• Assists with operations in all Food & Beverage outlets.
• Performs other duties as assigned

QUALIFICATIONS

This knowledge and these abilities are typically acquired through the completion of a high school degree or equivalent and 6 years’ restaurant service experience, with at least 2 years in a supervisory capacity; or the completion of a Bachelor's Degree in Restaurant/Beverage Management, Business Administration or equivalent and 3 years’ restaurant service with at least 1 year in a supervisory capacity. Advanced knowledge of Excel.

SKILLS

• Excellent interpersonal, oral and written communication skills.
• Meticulous, organized and accurate Extreme confidentiality.
• Familiarity with a variety of computer systems and applications.
• Be flexible to work varying shifts and time schedules as needed.
• Communicate effectively with all levels of employees and guests.
• Manage multiple details and tasks concurrently in a changing environment.
• Able to work effectively in a team environment.
• Analyze and think about how possible solutions impact on the entire operation.

PHYSICAL DEMANDS

Ability to stand and sit for extended periods of time. Ability to walk distances. Ability to lift 30 to 40 lbs. While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus. The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.

Company Background

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop® venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!