Manager, Site Reliability Engineering

Pearson; Durham (NC); Hybrid; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a Manager of Site Reliability Engineering to lead a dynamic SRE team focused on optimizing Content APIs in the cloud. This role involves fostering a culture of automation and continuous improvement while ensuring the reliability and scalability of core services. You will manage a talented team, enhance cloud operations, and drive collaboration across various teams. If you are passionate about operational excellence and eager to make a significant impact in a high-uptime environment, this is the perfect opportunity for you.

Qualifications

• Strong communication and leadership skills to engage stakeholders.
• Hands-on experience with Infrastructure as Code tools like Terraform.

Responsibilities

• Lead a high-performance SRE team delivering resilient systems.
• Manage incident management lifecycle and tooling for operations.

Skills

Communication Skills

Leadership Skills

DevOps/SRE Tools

Infrastructure as Code

Configuration Management

Scripting (Python, Go, Java)

Performance Diagnosis

Observability Platforms

Documentation Skills

Cloud Optimization

Education

AWS Certifications

Agile or Scrum Certifications

Tools

Terraform

CloudFormation

Puppet

Chef

Ansible

SaltStack

PagerDuty

Grafana

Job description

Manager, Site Reliability Engineering (Cloud Engineering Focus)

Location: Raleigh/Durham, NC (Hybrid)

Summary

Pearson’s Digital and Technology division is seeking a Manager of Site Reliability Engineering to lead a high-performing SRE team focused on building, maintaining, and optimizing Content APIs in AWS. This team ensures the scalability, reliability, security, and cost-efficiency of core services supporting Pearson’s global education platform.

You’ll manage an established team of engineers and help mature our cloud operations by fostering a culture of automation, continuous improvement, and operational excellence in a high-uptime, 24/7 environment.

What You’ll Be Doing

1. Lead and grow a high-performance SRE team delivering resilient and scalable systems.
2. Manage and continuously improve customer-facing systems with high availability expectations.
3. Apply Agile/Scrum methodologies to drive execution and iterative delivery.
4. Facilitate sprint planning, retrospectives, and other agile ceremonies.
5. Own the incident management lifecycle, including tooling, documentation, postmortems, and team training.
6. Oversee the on-call strategy and support readiness across engineering teams.
7. Drive collaboration across infrastructure, product, architecture, and security teams.
8. Monitor and optimize cloud spend while designing cost-efficient and scalable architecture.
9. Promote an “automate everything” mindset to reduce toil and improve system reliability.
10. Champion clear, actionable, and accessible documentation for systems and processes.

What We’re Looking For

1. Strong communication and leadership skills; ability to engage cross-functional stakeholders.
2. Deep familiarity with DevOps/SRE tools, practices, and mindset.
3. Hands-on experience with Infrastructure as Code tools (Terraform preferred, CloudFormation acceptable).
4. Configuration management experience using Puppet, Chef, Ansible, or SaltStack.
5. Proficient in scripting or development with Python, Go, Java, or similar languages.
6. Proven expertise in diagnosing and resolving complex performance issues across the stack.
7. Experience with observability and incident response platforms (e.g., PagerDuty, Grafana).
8. Strong documentation habits and attention to operational details.
9. Track record of optimizing cloud environments for both performance and cost.

Nice to Have

1. AWS Certifications (Solutions Architect, DevOps Engineer, Developer Associate)
2. Agile or Scrum certifications
3. Security background or experience working with secure architectures
4. Experience managing global or distributed engineering teams

Who we are:

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. To learn more: We are Pearson.

Pearson is an Equal Opportunity Employer and a member of E-Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [e-mail].

Job: TECHNOLOGY

Organization: Corporate Strategy & Technology

Schedule: FULL_TIME

Req ID: 19237