Manager Site Quality Operations

QVC, Inc.; United States; On-site; USD 80,000 - 120,000; Full time

Benefits offered by this job

Health care benefits from day 1

401(k)

Tuition reimbursement

Employee discounts

Job summary

QVC Group, Inc. is seeking a Site Quality Operations Manager to lead a 24/7 Quality and Operational Control team at the Piney Flats, Tennessee Fulfillment Center.

You will ensure inventory accuracy, resolve discrepancies, and maintain process integrity across the site while coordinating with auditors, finance, and inventory accounting. You will develop quality guidelines, training programs, and operational plans to enhance inspection techniques, audits, and employee development.

Qualifications

• 3+ years of operations experience with inventory control and quality assurance in a distribution or logistics setting.
• Proven leadership of teams and cross-functional collaboration across functions.
• Strong analytical and problem-solving abilities to improve audit and inventory processes.

Responsibilities

• Lead a 24/7 Quality and Operational Control team to ensure inventory accuracy and detect discrepancies.
• Serve as primary contact for auditors, finance, and inventory accounting, ensuring SOX and company procedures are followed.
• Develop and implement quality guidelines, training programs, and operational plans to enhance inspection techniques and processes.
• Manage staffing, budgeting, and performance evaluations to maintain an engaged, ethical workplace aligned with company values.

Skills

Inventory control

Quality assurance

Process improvement

Leadership

Cross-functional collaboration

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

The Site Quality Operations Manager supports QVC and oversees quality and operations for a multi-shift, seven-day distribution site, including inventory checks, root cause analysis, and compliance with SOX and company procedures.

Where You'll Work

This role is onsite and will require you to work from our Piney Flats, Tennessee Fulfillment Center daily. Relocation assistance not available for this role.

What You'll Do

Leads a 24/7 Quality and Operational Control team to ensure inventory accuracy, resolve discrepancies, and maintain process integrity across the site. Acts as the primary contact for auditors, finance, and inventory accounting, ensuring compliance and integrity in inventory management. Builds cross-functional connections between Commerce Platforms, Customer Logistics, and Distribution Operations, fostering collaboration and continuous improvement. Develops and implements quality guidelines, operational plans, and training programs to enhance inspection techniques, audit processes, and employee development. Manages staffing, budgeting, and performance evaluation, ensuring a fair, ethical, and engaged workplace aligned with QVC’s values. Leads site initiatives and projects to optimize operations, drive inventory accuracy, improve customer service, and maintain a safe, secure working environment.

What You'll Bring

3+ years of operations experience with a strong focus on inventory control, quality assurance, and process improvement in a distribution or logistics environment. Proven leadership skills in managing teams, driving cross-functional collaboration, and fostering an inclusive, high-performing culture aligned with QVC’s values. Strong analytical and problem-solving abilities, with expertise in developing and implementing quality guidelines, audit techniques, and operational plans to ensure inventory accuracy and efficiency. #LI-SH1

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, experience, and geographic location as well as business and market conditions.

Join Our Team! QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®. We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs. QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community. QVC Group has team members in the U.S., the U.K., Germany, Japan, Italy, Poland and China. We’re an inspired and diverse team that comes together to combine shopping and entertainment for millions of highly discerning shoppers. It’s a fun, fast-paced world, and what really sets us apart is our culture and talent experience. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!