Fulfillment Center Operations Manager

QVC, Inc.; Ontario (CA); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Health benefits from day 1

401(k) plan

Paid time off

Parental leave

Paid volunteer hours

Company discounts

Job summary

QVC Group, Inc. is seeking an Operations Manager to support inbound/outbound operations at the Ontario, CA fulfillment center. Build and lead the initial teams, set procedures, and ensure top inventory accuracy and safety standards.

You will guide planning, forecast demand, and develop staff for career growth while driving improvements in safety, cost, and delivery. Use WMS to optimize orders and maintain a customer-focused operation.

Qualifications

• Bachelor's degree in Business, Supply Chain, Distribution, Logistics or related field, or an equivalent combination of education and experience.
• 4+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce and apparel experience.
• Experience developing and managing 50+ employees.
• At least 3 years of management experience in Receiving, Inventory Control, or Order Fulfillment.
• Experience using Kaizens or process improvement.

Responsibilities

• Build the initial teams, establishing procedures, metrics and processes.
• Lead a team of Area Managers and hourly associates.
• Develop and administer operational procedures for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy.
• Guide strategic planning and forecasting.
• Develop teammates for career progression and learning.
• Improve safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse.
• Use the site Warehouse Management System (WMS) to improve perfect order fulfillment and provide operational insights to improve WMS effectiveness.
• Champions a customer-focused mentality across the team, ensuring operational decisions and process improvements consistently support a high-quality customer experience.

Skills

Bachelor's degree

Management experience

Team management

Experience with 50+ employees

Receiving/Inventory/Order Fulfillment

Kaizen/Process improvement

Education

Bachelor's degree in Business, Supply Chain, Logistics or related field

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers.

QVC Group, Inc. is a Fortune 500 company with six leading retail brands - QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Your Opportunity, Your Team

The Operations Manager supports QVC and HSN, and is responsible for inbound or outbound operations. You will maintain benchmark levels of safety, efficiency, quality, productivity, continuous improvement within the building and throughout the supply chain, as well as the hiring and development of management and hourly teams. You will report to a Senior Operations Manager. You will support the Outbound team on day shift, Wednesday - Saturday.

Where You'll Work

This role is onsite and will require you to work from our Ontario, CA fulfillment center daily. Relocation assistance is not available for this role.

What You'll Do

• Build the initial teams, establishing procedures, metrics and processes
• Lead a team of Area Managers and hourly associates
• Develop and administer operational procedures for perfectly completing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy
• Guide strategic planning and forecasting
• Develop teammates for career progression and learning
• Improve safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
• Use the site Warehouse Management System (WMS) to improve perfect order fulfillment and provide operational insights to improve WMS effectiveness
• Champions a customer-focused mentality across the team, ensuring operational decisions and process improvements consistently support a high-quality customer experience

What You'll Bring

• Bachelor's degree in Business, Supply Chain, Distribution, Logistics or related field, or an equivalent combination of education and experience.
• 4+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce and apparel experience.
• Experience developing and managing 50+ employees.
• At least 3 years of management experience in Receiving, Inventory Control, or Order Fulfillment.
• Experience using Kaizens or process improvement #LI-JM1

Salary

Salary: $100,000.00 - $110,000.00

Benefits

• competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts!
• In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits.

Equal Opportunity

QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations.

As an equal opportunity employer, QVC Group is committed to a barrier-free employment process.

If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance.

If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate's qualifications, skills, experience, and geographic location as well as business and market conditions.

Company Culture

QVC Group redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs. QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites and TV channels, making every screen a doorway to discovery, delight and community. QVC Group has team members in the U.S., the U.K., Germany, Japan, Italy, Poland and China. We're an inspired and diverse team that comes together to combine shopping and entertainment for millions of highly discerning shoppers. It's a fun, fast-paced world, and what really sets us apart is our culture and talent experience. Best of all, working with QVC Group means friendly teams, ambitious projects and fast-moving careers!