Area Manager Site Quality Operations

QVC; Ontario (CA); On-site; CAD 118,000 - 131,000; Full time

Benefits offered by this job

Competitive compensation

Paid time off

Employee assistance program

Parental leave

Volunteer hours

Company discounts

Health benefits day 1 (US market)

Job summary

QVC Group is seeking an Area Manager Site Quality Operations to supervise site quality operations, drive cost-efficient and quality-focused processes, and deliver excellent customer service.

The role is onsite at our Ontario, California Fulfillment center with a 2nd shift (Mon-Thu 3:45 PM–2:15 AM PDT). Requires a bachelor’s degree in Business/Supply Chain and 2–3 years of leadership experience in a high-volume distribution center.

Qualifications

• Bachelor’s degree in Business, Supply Chain, Distribution, Logistics or related field.
• 2–3 years of leadership or supervisory experience in a high-volume distribution center.
• Strong leadership, problem-solving and decision-making skills.

Responsibilities

• Champion customer-first culture while upholding company values and fostering a positive work environment.
• Supervise daily operations for the assigned area to achieve productivity, volume and quality targets.
• Maintain a clean, safe, and compliant workplace by following policies and plans.
• Identify performance trends and gaps; develop and implement effective solutions.
• Lead and develop both base and flex employees through coaching, reviews and training.
• Support departmental success through cross-functional collaboration and reporting.

Skills

Leadership

Team supervision

Problem-solving

Education

Bachelor's degree in Business/Supply Chain

Job description

Working at QVC Group means joining a live social shopping company with incredible teams, ambitious projects and amazing careers. QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road.

Your Opportunity, Your Team

The Area Manager Site Quality Operations supports QVC and supervises site quality operations by leading departmental performance, supporting business goals, driving cost-efficient and quality-focused processes, delivering excellent customer service, and fostering a positive employee relations environment.

• Compensation: $85,000-$95,000 annual salary, based on experience and qualifications

Where You'll Work

This role is onsite and will require you to work from our and will require you to be onsite at our Ontario, California Fulfillment daily. Job seekers must reside in one of the following state to be considered: CA. Relocation assistance is not available for this role.

Shift

• 2nd Shift, Monday through Thursday, 3:45 PM-2:15 AM PDT

What You'll Do

• Champion QVC’s customer-first culture by leading with enthusiasm, modelling company values, and fostering a positive, motivating work environment.
• Supervise daily operations for the assigned area by prioritizing, assigning and reviewing work to achieve productivity, volume and quality targets.
• Maintain a clean, safe and compliant workplace by upholding company policies, procedures, performance standards and operational plans.
• Identify performance trends, issues and process gaps, then develop and implement effective solutions through proactive problem-solving and team involvement.
• Lead, coach and develop both base and flex employees through regular feedback, performance reviews, training, and partnership with managers and HR on action plans.
• Support departmental success through cross-functional collaboration, staffing program improvement, team communication, administrative reporting, and contribution to long-term goals and continuous improvement initiatives.

What You'll Bring

• Bachelor’s degree in Business, Supply Chain, Distribution, Logistics or a related field, or equivalent experience.
• 2–3 years of leadership or supervisory experience, ideally in a high-volume distribution center
• Strong leadership, problem-solving and decision‑making skills.

Our Total Rewards package includes benefits you’ll love such as competitive compensation, paid time off, an employee assistance program, parental leave, paid volunteer hours, and amazing company discounts! In our US market, you can also expect health care benefits starting on day 1, 401(k), and tuition reimbursement benefits. QVC Group is committed to inclusion and belonging for all and ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, QVC Group is committed to a barrier‑free employment process. If you need reasonable accommodations/support throughout, please contact us at [e-mail] for assistance. If provided, salary ranges are a general guideline only, and actual salaries will vary and are based on factors such as a candidate’s qualifications, skills, experience, and geographic location as well as business and market conditions.