Manager, Service Tools and Systems

Allison Transmission; Indianapolis (IN); On-site; USD 95,000 - 135,000; Full time

Benefits offered by this job

Choice of medical plans with prescript

Employer HSA contribution

Dental & Vision Insurance

Paid Parental Leave

Short & Long-Term Disability

Other voluntary benefits including:...

401K with generous Company match &con

Accrued Paid Time Off

12 Paid Holidays + 1 Floating Holiday

Robust employee wellness program

Tuition assistance program

Job summary

Allison Transmission in Indianapolis, IN, is seeking a Manager, Service Tools and Systems to ensure the service channel has up-to-date electronic tool software and essential tools for diagnosing and repairing products. The role leads the Calibration Support Service Engineer and coordinates with tool suppliers.

You will oversee tool program budgets, vendor relationships, and cross-functional collaboration with service engineering, IS&S, and software teams to sustain tool availability and

Responsibilities

• Understand evolving business and technical needs of the Allison service ecosystem.
• Manage electronic and essential tool suppliers to ensure delivery of objectives.
• Assure software change requests are created to define tool deliverables.
• Supervise work with suppliers to execute tools-related projects.
• Lead vendor relationships in collaboration with Legal and Purchasing to meet objectives.
• Maintain annual electronic tools budget and 5-year capital project forecast.
• Provide tier 3 technical support for the electronic tools.

Job description

JOIN THE TEAM THAT’S POWERING PROGRESS

Indianapolis, IN

Full time

R008202

JOIN THE TEAM THAT’S POWERING PROGRESS

Building cities. Driving commerce. Fueling Progress. For over 100 years, Allison has powered the vehicles and technology that move our world forward.What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we're driving progress everywhere because we employ top talent worldwide. In both the Allison Transmission and Allison Off-Highway Drive and Motion Systems business units, our team strives to Improve the Way the World Works.

Learn more about this role and how you can begin driving your career forward!

Benefits:

The below list features some of the benefits currently available. Eligibility may be subject to the terms and conditions of governing documents and available benefits may be subject to change at the company’s discretion.

• Choice of medical plans with prescription coverage

• Employer HSA contribution

• Dental & Vision Insurance

• Paid Parental Leave

• Short & Long-Term Disability

• Other voluntary benefits including: Critical Illness, Hospital Indemnity, Identity Theft Protection and Pet Insurance

• 401K with generous Company match & contribution

• Accrued Paid Time Off

• 12 Paid Holidays + 1 Floating Holiday

• Robust employee wellness program

• Tuition assistance program

Job Description:

JOIN THE TEAM THAT’S POWERING PROGRESS

Building cities. Driving commerce. Saving lives. For over 100 years, Allison Transmission has powered the vehicles and technology that move our world forward.What powers us? Our employees. From the first person hired by James Allison in 1915 to the thousands across the globe who work for Allison today, we’re driving progress everywhere because we employ top talent worldwide.

This is an exciting opportunity in Indianapolis, IN for a Manager, Service Tools and Systems !

Learn more about this role and how you can begin driving your career forward!

The Manager, Service Tools and Systems ensures that the Allison service channel has the electronic service tool software it needs to troubleshoot and diagnose, as well as has the essential tools to repair and service all Allison Transmission products. The role is also responsible for ensuring that the electronic tools (Allison DOC, TCM Reflash, and VCP) and essential tools are kept up-to-date as the products change, and that new tools are developed as needed. The Manager, Service Tools and Systems also leads the Calibration Support Service Engineer who provides calibration change support and TCM reflashing support to the Allison service channel, and responds to Allison DOC support inquiries.

Key Responsibilities:

• Understand the evolving business and technical needs of the Allison service ecosystem

• Management of Allison electronic and essential tool suppliers including daily management, review, selection, negotiation to ensure delivery of tool program objectives

• Assure software change requests are created to define tool deliverables

• Supervise work with electronic and essential tool suppliers to execute tools-related projects

• Work with tools suppliers in the development and validation / testing phases

• Lead the vendor contractual relationship in collaboration with Legal and Purchasing to make sure we have reliable vendors, and meet our profitability and program objectives.

• Maintain annual electronic tools budget and 5-year capital project forecast

• Provide tier 3 technical support for the electronic tools

• Own communication plans related to tool offerings, including creation and maintenance of various service documents (Service Information Letters, Allison DOC User Guide, etc.)

• Maintain effective communication with various internal departments such as service engineering, IS&S, control engineering, and software engineering

• Represent the Aftermarket organization on Allison’s cross-functional Controls System Team via delegate

• Lead and develop team members including the Electronics Tools Program Specialist, Aftermarket Business Development Analyst, and the Calibration Support Service Engineer

• Conduct team member performance reviews

• Ensure Calibration Support Service Engineer meets required deliverables, service expectations.

• Perform other duties as assigned.

Key Performance Measures:

• Uninterrupted service of Allison electronic tools software allowing customers to troubleshoot and diagnose our products.

• Availability of essential service tools to Allison channel enabling them to become a dealer and to repair our