Manager, Service Reliability Engineering

Sonyinteractiveentertainmentglobal; California (MO); Hybrid; USD 184,600 - 277,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Matching 401(k)

Paid time off

Employee discounts for Sony products

Job summary

Sony Interactive Entertainment in California is looking for a Service Reliability Engineer to oversee service stability and lead a team in a global infrastructure environment. You will work cross-functionally to develop innovative solutions and ensure the reliability of our gaming services.

The ideal candidate has a strong background in operations, excellent project management skills, and the ability to lead technical discussions. Benefits include a competitive salary, opportunities for bonuses, and comprehensive health packages.

Qualifications

• Proven experience in managing 24/7 global infrastructure operations.
• Strong background in Internet service deployments.
• Excellent skills in project management and fast-paced environments.

Responsibilities

• Build and manage a team of engineers for service stability.
• Own health, uptime, and reliability of infrastructure.
• Collaborate with multi-functional teams on project specifications.

Skills

Team leadership

Project management

Linux expertise

Technical troubleshooting

Network management

Education

BS in Computer Science or equivalent experience

Job description

Why Sony Interactive Entertainment?

Sony Interactive Entertainment isn’t just the Best Place to Play — it’s also the Best Place to Work. Sony Interactive Entertainment (SIE) is the company behind the PlayStation brand. As a subsidiary of Sony Group Corporation, we’re part of a proud legacy of innovation and excellence. SIE is a dynamic technology company, delivering cutting‑edge hardware and network services to more than 100 million people and an entertainment leader, home to some of the most beloved and recognizable intellectual properties (IP) in the world. Our role at SIE is to create and nurture the experiences under the PlayStation brand, a name synonymous with entertainment excellence and creativity.

As a part of Sony Computer Entertainment, the Gaming, Developer, & Future Technology Group (GDFT) is leading the cloud gaming revolution, putting console‑quality video games on any device, from TVs to consoles to mobile devices and beyond.

Our Service Reliability Engineering team plays a significant role in delivering on the promise of a great cloud gaming experience to our customers. We do this by influencing design and operational decisions towards the overall stability of the gaming service.

We expect our SREs to have opinions on the state of our network, what we are doing right, and what can be improved. They are empowered to say when new features are ready for production, and work with other teams to ensure the quality of production releases. As an SRE, you will provide technical guidance and be able to influence decisions about the S/W engineering process as well as provide guidance in operational processes. In this leadership role you will be influencing the outcome of Service Delivery and S/W automation engineering.

Responsibilities

• Build and manage a team of engineers across many time zones who work to analyze and maintain service stability by documenting policies in a 24/7/365 operation.
• Own the day‑to‑day health, uptime and reliability of all networks, servers, storage, and ancillary infrastructure to fulfill the mission of unyielding site stewardship.
• Work closely with multi‑functional teams collaborating on negotiating requirements, specifications, schedules, quality, and technical acceptance criteria.
• Work closely with Project Management, Operational and Engineering peers to develop innovative technical solutions that meet FTG’s needs with respect to functionality, performance, scalability, and reliability.
• Identify tactical issues and emerging areas of concern.
• Develop reports and feedback to inform technical solutions that meet design needs.

Requirements

• BS in Computer Science or equivalent experience required.
• Proven experience managing an operations organization in a 24/7 global infrastructure as well as a record of individual technical achievements.
• A strong background in Internet service deployments and a deep understanding of Linux and Internet technologies.
• A natural team leader who can motivate and encourage personal advancement.
• Excellent project management skills and the ability to work in a fast‑paced and hectic work environment.
• Capable of technical deep dives into code, networking, systems, and storage with very experienced engineers.
• Capable of leading a discussion with executive management.
• Demonstrated experience in network and large‑scale Linux system troubleshooting and maintenance practices.
• Must be willing to travel to domestic and international datacenters and office locations.

Benefits and Compensation

The estimated base pay range for this role is $184,600 - $277,000 USD. This role is eligible for SIE’s top‑tier benefits package that includes medical, dental, vision, matching 401(k), paid time off, wellness program and employee discounts for Sony products. This role may also be eligible for a bonus package.

Equal Opportunity Statement

Sony is an Equal Opportunity Employer. All persons will receive consideration for employment without regard to gender (including gender identity, gender expression and gender reassignment), race (including colour, nationality, ethnic or national origin), religion or belief, marital or civil partnership status, disability, age, sexual orientation, pregnancy, maternity or parental status, trade union membership or membership in any other legally protected category. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. Sony Interactive Entertainment is a Fair Chance employer and qualified applicants with arrest and conviction records will be considered for employment.