Manager, Service Order Management - Government Contracts

Rohde & Schwarz; Columbia (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Flexible working hours

Training & education

Private company

Innovative environment

Long-term career

Job summary

Rohde & Schwarz USA is seeking a Service Order Management Supervisor to oversee the daily operations of the service order management team supporting government contracts and public sector customers. You will lead the full lifecycle of service orders, ensuring compliance with FAR/DFARS and contract requirements while driving efficiency and customer satisfaction.

The role requires 5+ years in service order management, 3+ years of leadership experience, and strong collaboration with contracts,

Qualifications

• 5+ years of experience in service order management, logistics, or a related field.
• 3+ years of experience leading and developing high‑performing teams.
• Working knowledge of government asset tracking, DoD procurement and invoicing activities, contract compliance, and supplier oversight requirements.

Responsibilities

• Supervise daily service order management activities for government and public sector contracts.
• Lead, coach, and develop a team of service order coordinators and specialists.
• Ensure all service orders are processed accurately, efficiently, and in compliance with contractual requirements and internal procedures.
• Monitor SLAs, KPIs, and contractual deliverables.
• Review and validate order documentation, pricing, funding approvals, modifications, and billing readiness.
• Coordinate with contracts, finance, logistics, procurement, and program management teams to resolve operational issues.
• Maintain compliance with FAR, DFARS, agency-specific requirements, and company policies.
• Support audits, reporting requirements, and documentation retention standards.
• Analyze workflow trends and implement process improvements to increase operational efficiency and customer satisfaction.
• Manage escalations related to order fulfillment, delivery schedules, invoicing discrepancies, and contract interpretation.
• Assist in resource planning, workload balancing, and staffing recommendations.
• Prepare operational reports and present status updates to leadership and government stakeholders.
• Ensure subcontractor and vendor activities align with contract terms and service expectations.
• Support onboarding and training of new employees on government contract procedures and systems.

Skills

Leadership & coaching

Stakeholder communication

Process improvement

Compliance awareness

Education

BA/BS in Business Administration, Accounting, Operations, or Equivalent

Tools

ERP/CRM (SAP, Salesforce)

CAV/PIEE/DCMA systems

MS Office (Excel, Word, Outlook)

Job description

Recently named by Newsweek as one of the Best American Mid‑Sized Workplaces in 2026, Rohde & Schwarz USA is seeking a Service Order Management Supervisor specifically for US Government contracts. The Service Order Management Manager is a key leadership role responsible for overseeing the daily operations and performance of the service order management team supporting government contracts and public sector customers. This position leads the full lifecycle of service orders, ensuring operational excellence, contract compliance, timely execution, and exceptional customer support in alignment with federal procurement regulations and business objectives. The supervisor is expected to drive accountability, mentor team members, and lead continuous improvement initiatives that enhance service delivery and operational efficiency.

Your tasks

• Supervise daily service order management activities for government and public sector contracts.
• Lead, coach, and develop a team of service order coordinators and specialists.
• Ensure all service orders are processed accurately, efficiently, and in compliance with contractual requirements and internal procedures.
• Monitor service‑level agreements (SLAs), key performance indicators (KPIs), and contractual deliverables.
• Review and validate order documentation, pricing, funding approvals, modifications, and billing readiness.
• Coordinate with contracts, finance, logistics, procurement, and program management teams to resolve operational issues.
• Maintain compliance with FAR, DFARS, agency‑specific requirements, and company policies.
• Support audits, reporting requirements, and documentation retention standards.
• Analyze workflow trends and implement process improvements to increase operational efficiency and customer satisfaction.
• Manage escalations related to order fulfillment, delivery schedules, invoicing discrepancies, and contract interpretation.
• Assist in resource planning, workload balancing, and staffing recommendations.
• Prepare operational reports and present status updates to leadership and government stakeholders.
• Ensure subcontractor and vendor activities align with contract terms and service expectations.
• Support onboarding and training of new employees on government contract procedures and systems.

Your Qualifications

• BA/BS in Business Administration, Accounting, Operations, or Equivalent.
• 5+ years of experience in service order management, logistics, or a related field.
• 3+ years of experience leading and developing high‑performing teams.
• Working knowledge of Commercial Asset Visibility (CAV), Procurement Integrated Enterprise Environment (PIEE), and Defense Contract Management Agency (DCMA) systems and processes, including government asset tracking, DoD procurement and invoicing activities, contract compliance, and supplier oversight requirements.
• Basic proficiency with Microsoft Office Suite (Excel, Word, Outlook).
• Experience with ERP or CRM systems (e.g., SAP, Salesforce) is a plus
• Excellent communication and interpersonal skills
• Willingness to travel up to 10% domestically and internationally
• In order to be considered, candidates must be a U.S. citizen or permanent resident able to obtain an interim or final suitability determination, subject to completion and favorable adjudication of the required background investigation.

Interested?

We are looking forward to receiving your application!

The total compensation for this position is $90-120K. Total compensation includes base salary, variable pay (when applicable) plus benefits. The range is determined by the position, geographic location and level. Individual pay within the range is determined by several factors including location, education or training, relevant work history, sales incentive structure and job‑related skills.

Rohde & Schwarz is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age or any other characteristic protected by law.

Rohde & Schwarz is a global technology company with approximately 14,000 employees and three divisions: Test & Measurement, Technology Systems and Networks & Cybersecurity. For 90 years, the company has been developing cutting‑edge technology, pushing the boundaries of what is technically possible and enabling customers from various sectors such as business, government and public authorities to maintain their technological sovereignty.

Our offer

• Flexible working hour models
• Training & continuing education
• Privately owned company
• Promoting innovation
• Long‑term & attractive work environment