Manager, Service Delivery - Data Center

Parkland Health and Hospital System (PHHS); Dallas (TX); On-site; USD 140,000 - 190,000; Full time

Job summary

Parkland Health and Hospital System seeks a senior IT infrastructure leader with 8+ years of experience to oversee strategic initiatives and large-scale projects. A Bachelor's degree is required, with substitution allowed via experience. Preferred certifications include ITIL Foundations and Cisco, among others.

The role emphasizes collaboration with senior leadership, driving delivery, and leveraging business intelligence to improve system reliability and performance.

Qualifications

• Bachelor's degree required; experience can substitute education.

Responsibilities

• Leads and mentors staff; coaches and delegates work for large projects.
• Communicates with senior leadership; advises on concepts and approaches.
• Drives operational targets and delivery of complex IT infrastructure initiatives.
• Applies business intelligence and data-driven decision making.

Skills

Problem solving

Collaboration

Growth mindset

Execution & delivery

Business intelligence

Digital literacy

Education

Bachelor's Degree

ITIL Foundations

Cisco Certification(s)

BICSI-RCDD

BICSI-DCDC

Schneider DCCA

CNET CDCDP

Tools

None

Job description

Location: 8435 Stemmons Bldg.

Job Description

Education

Required: Bachelor's Degree

Education Substitution

Experience can be substituted for education.

Work Experience

Required:

8+ Years of IT infrastructure

Experience Substitution:

Education can be substituted for experience.

Knowledge, Skills, & Abilities

• Adept at problem solving and decision making skills
• Adept at collaboration and teamwork
• Adept at growth mindset (agility and developing yourself and others)
• Adept at execution and delivery (planning, delivering, and supporting)
• Adept at business intelligence
• Adept at digital literacy skills

Licenses/Certification(s)/Registration(s)

preferred:

• ITIL foundations
• Current Cisco Certification(s)
• BICSI-RCDD
• BICSI-DCDC
• Schneider DCCA
• CNET CDCDP

• Familiarity with:
• ANSI/TIA-942 (Infrastructure & Design)
• BICSI 002 (Best Practices and Implementation)
• ANSI/TIA-606-B (Administration and Labeling)

Competencies

Leadership & Talent: Coaches, mentors, reviews and delegates work to lower level professionals. Manages highly complex projects or processes.

Communication & Influence: Requires communication with senior leadership. Communicates with contacts both within and outside of function on matters that require explanation, interpretation, and/or advising. Influences parties within the department regarding concepts, practices and approaches.

Organizational Impact: Works to achieve operational, functional, and/or business targets with significant impact on departmental results. Recognized subject matter expert; helps develop new and improved products, processes and systems within the department. Contributes to the development of goals and planning efforts for the department. Manages large projects or processes that span outside of the department.

Knowledge & Experience: Requires mastery of specialty area and working knowledge of industry practices/other areas, typically obtained through advanced education (Masters) and strong experience.

Problem Solving: Evaluates situations using multiple sources of information.

Interpersonal Skills: Developed communication and diplomacy skills used to direct/persuade/influence others.

Requisition ID: 990325