Facility Manager

CyrusOne; San Antonio, Northern (TX, KY); Hybrid; USD 110,000 - 170,000; Full time

Job summary

CyrusOne in San Antonio, TX, is seeking a Data Center Operations Manager to ensure optimal performance of data center and facility environments, systems and personnel. You will oversee administrative and maintenance functions, manage power and cooling, and coordinate with security and operations teams.

Responsibilities include troubleshooting infrastructure issues, maintaining maintenance schedules, and ensuring SLA adherence.

Qualifications

• Bachelor's degree in a related field is required or equivalent work experience.
• Experience in high-availability data centers or critical facilities preferred.
• Strong communication, leadership and problem-solving abilities.

Responsibilities

• Manage day-to-day operations of cooling and electrical systems.
• Troubleshoot critical infrastructure using test equipment and monitoring.
• Develop and implement maintenance activities for critical infrastructure.
• Coordinate with Operations and Sales leadership on environmental issues.
• Report on SLA-required activities and capacity thresholds.
• Oversee access control and security-related issues with Security Manager.
• Administer building services, vendor management and sub-contractor agreements.
• Maintain documentation for procedures, training and emergency contacts.
• Participate in 24x7 rotation and ensure service delivery standards.

Skills

Leadership

Communication

Customer service

Project management

Analytical skills

Teamwork

Technical knowledge

Education

Bachelor's Degree in Computer Science, Engineering or Facilities Management

Tools

AutoCAD

Visio

Trane Tracer Summit

SquareD PowerLogic

Caterpillar/ISO Power Lynx

Eaton Foreseer

Job description

Data Center Operations Manager

The Data Center Operations Manager is responsible for ensuring optimal performance of data center and facility environments, systems and personnel, as well as, the daily oversight and guidance for administrative and maintenance functions.

Essential Functions

Environmental Management Manage day to day operations of cooling (production & distribution) and electrical systems

Troubleshoot issues related to the critical infrastructure using test equipment, observation and automation, monitoring and control applications

Proactively develop and implement maintenance activities to include both critical infrastructure and general maintenance of the physical plant (appearance)

Work with Operations and Sales leadership to assure all environmental issues are handled and communicated correctly to the customer

Report on all SLA required activities

Capacity Management Maintain current status and future status reporting on all capacity thresholds within the facility

Access Management Work with Security Manager to assure all access points are monitored and controlled

In conjunction with Security Manager, manage all security issues to resolution and conduct post mortems

Building Management Management of the building and its related services such as janitorial, grounds, plumbing, fuel, phone systems, etc.

Manage all sub-contractor agreements to maintain the facility

Operation and maintenance of cable plant and fiber entrance, raised floor systems, automation and control systems, fire detection and suppression systems and security systems

Develop and document operational standards, maintenance schedules, training and testing procedures, emergency contacts, inventory requirements and vendor relationships

Environmental Services Management Set up and maintain environmental monitoring solutions for all managed facilities

Work with Operations to assure monitoring is in place for delivered services

Asset Management Management of asset tracking processes and systems

Support of Customer Implementations Work with Implementation Manager to assure a smooth implementation process for the customer

Review and close tickets

Design and create service delivery procedural manual

Oversee training and development process for service delivery group

Participate in 24 X 7 X 365 rotation

Minimum Requirements

Extensive experience and knowledge of electrical and mechanical equipment and systems operations and maintenance including, but not limited to, Caterpillar generator sets, Square D paralleling gear, MGE UPS systems, Trane Chiller plants and pumps, smoke detection systems and fire alarm systems

Cable plant design and management Experience with building automation, monitoring and control systems (i.e. Trane Tracer Summit, SquareD PowerLogic, Caterpillar/ISO Power Lynx and Eaton Foreseer) Energy audits Project management AutoCad & Visio a plus Knowledge of building automation, monitoring and control systems including Trane Tracer Summit, SquareD PowerLogic, and Caterpillar/ISO Power Lynx Energy audits Ability to work well with all facility personnel and delegate tasks appropriately Strong customer service skills Excellent oral and written communication skills Ability to develop and document procedures and train other personnel Must be able to work with people at all levels internally and within the customer environment Must be able to work in a team environment Strong analytical and problem-solving skills Ability to work under pressure and manage multiple concurrent priorities Willingness to adjust hours as required by the business to include being onsite for extended hours during emergency situations such as hurricane Strong Leadership skills and capabilities Experience/Skills: 5+ years technical experience working in a High Availability (Data Centers, Manufacturing, Hospitals) environment Education: Bachelor's Degree in Computer Science, Engineering or Facilities Management (or related field). May substitute work-related experience for degree Certifications: Certified Plant Engineer (CPE), Certified Plant Maintenance manager (CPMM) or similar facilities-based certification preferred U.S. Citizenship may be required for this position pursuant to a government contract requirement and/or for security clearance reasons.

Education: Bachelor's Degree in Computer Science, Engineering or Facilities Management (or related field).

May substitute work-related experience for degree

Certifications: Certified Plant Engineer (CPE), Certified Plant Maintenance manager (CPMM) or similar facilities-based certification preferred

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