Supervisor Full-Time, Service Center - TForce Freight

TForce Freight; Decatur (IL); On-site; USD 55,000 - 75,000; Full time

Job summary

TForce Freight is seeking a Supervisor, Service Center to coordinate day-to-day operations at its service centers in the United States. The role analyzes productivity, service, and quality targets and collaborates with the Service Center management team to develop action plans that improve service level results.

The Supervisor oversees staff within the department. The position requires strong communication skills; a high school diploma or GED is required, with a Bachelor’s degree preferred.

Qualifications

• Authorized to work in the U.S. (citizen or equivalent)
• High school diploma or equivalent; bachelor’s degree preferred
• Strong communication skills required
• Previous dock operations experience preferred
• Supervisory experience in transportation preferred

Responsibilities

• Coordinate hiring and promotion decisions with other managers
• Ensure adherence to labor agreements and address grievances
• Participate in new hire orientation and conduct safety/quality training
• Determine training needs and provide feedback and support
• Conduct performance evaluations and address performance issues
• Build labor relations with labor officials and unionized employees
• Coach and develop staff using career development processes and tools

Skills

Strong communication skills

Education

High school diploma / GED

Bachelor's Degree or internationally comparable degree

Job description

Job Summary

This position coordinates the day-to-day operations of TForce Freight Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the Service Center management team to develop action plans and improve service level results. The Service Center Supervisor oversees staff within the department.

Job Title

Supervisor, Service Center

Job Responsibilities

• Work with other managers to coordinate hiring and promotion decisions.
• Work with other managers to ensure adherence to labor agreements and address grievances.
• Participate in new hire orientation meetings and conduct safety and quality training.
• Determine employee training needs and provide feedback and support.
• Conduct performance evaluations and resolve individual and group performance issue.
• Builds labor relations by interacting with labor officials and unionized employees and addressing and resolving requests and situations.
• Coaches and develops others using career development processes and tools.

Job Requirements

• U.S. citizen or otherwise authorized to work in the U.S.
• High school diploma, GED, or international equivalent
• Strong communication skills
• Bachelor's Degree (or internationally comparable degree) - Preferred
• Previous dock operations experience - Preferred
• Supervisory experience in the transportation industry - Preferred