Manager, Service Center

TForce Freight; Tulsa (OK); On-site; USD 75,000 - 110,000; Full time

Job summary

TForce Freight seeks a Manager, Service Center to oversee the day-to-day operations of its service centers. This role analyzes operational data to understand productivity, service and quality targets and partners with the service center management team to develop action plans that improve service levels.

The position involves participation in sales team meetings to understand customer requirements and provide operational expertise. Strong leadership and communication skills are essential.

Qualifications

• Bachelor's Degree or international equivalent preferred
• Excellent verbal and written communication skills required

Responsibilities

• Reviews projected performance plans to verify the correct number of drivers and routes are allocated.
• Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments.
• Observes dock operations to ensure established work procedures are followed.
• Participates in new hire orientation meetings to communicate expectations, company policies, and service and productivity goals.
• Communicates updated corporate policies and service center work rules.
• Manages and maintains customer relationships, resolves issues, and retains customers.
• Identifies individual and team skill gaps and developmental opportunities.
• Oversees Managers and Supervisors.

Skills

Verbal & Written Communication

Education

Bachelor's Degree or international equivalent

Job description

Job Summary

This position oversees the day-to-day operations of TFF Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the service center management team to develop action plans and improve service level results. The Service Center Manager participates in sales team meetings to understand customer requirements and expectations and provide operational expertise.

Job Description

Job Title: Manager, Service Center

Job Summary This position oversees the day-to-day operations of TFF Service Centers. This candidate analyzes operational data to understand productivity, service, and quality targets. This position collaborates with the service center management team to develop action plans and improve service level results. The Service Center Manager participates in sales team meetings to understand customer requirements and expectations and provide operational expertise.

Job Responsibilities

• Reviews projected performance plans to verify the correct number of drivers and routes are allocated.
• Compares planned versus actual performance reports to identify best practices, root causes for service failures, and operational adjustments.
• Observes dock operations to ensure established work procedures are followed.
• Participates in new hire orientation meetings to communicate expectations, company policies, and service and productivity goals.
• Communicates updated corporate policies and service center work rules.
• Manages and maintains customer relationships, resolves issues, and retains customers.
• Identifies individual and team skill gaps and developmental opportunities.
• Oversees Managers and Supervisors.

Job Requirements

• U.S. citizen or otherwise authorized to work in the U.S.
• Excellent Verbal and Written Communication Skills- Required
• Bachelor's Degree or international equivalent - Preferred