Manager, Service Center

Husqvarna; Carrollton (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical/dental/vision insurance

401(k) with matching

Employee purchase discount on Husqvara

Education assistance program

Job summary

Husqvarna Construction seeks a Service Center Manager in Carrollton, TX to oversee daily operations, drive profitability, and deliver exceptional technical support to customers and the sales team. You will manage technicians, scheduling, and KPI tracking while ensuring compliance with safety standards.

The role requires 4–5 years in technical service, strong leadership, and hands-on repair process knowledge.

Qualifications

• 4-5 years’ experience in Technical Service or related field.
• High school diploma required; college degree a plus.
• Experience managing service center operations and staff.

Responsibilities

• Oversee daily operation of the local service center to ensure profitability and high customer service.
• Direct and coach service center staff; conduct performance reviews and development.
• Coordinate repairs, warranties, and parts logistics with customers and sales teams.
• Ensure compliance with Health, Safety, and Environmental regulations.

Skills

Leadership

Communication

Problem solving

Teamwork

Time management

Education

High School/GED

College degree preferred

Tools

AS400

PRMS

JDE

Excel

Word

Job description

Last date to apply:We are continuously accepting applicationsThe Service Center Manager for Husqvarna Construction in Carrollton, TX is responsible for overseeing daily operation of the local service center and ensuring a high level of technical support to customers and the sales team as needed. This position helps ensure our competitive advantage and is critical to the company by providing the highest level of customer service and support.Husqvarna Construction is a part of Husqvarna AB. We are a world leader in the construction and stone industries. Our extensive construction product range includes machines, diamond tools and all accessories that you need for cutting, sawing and drilling, as well as polishing floors. The stone product range is comprised of a variety of different diamond tools for quarries and the stone processing industry. We are located in Olathe, Kansas. Check us out at www.husqvarnaconstruction.com/us/.We offer:A competitive salaryA full benefits package, including medical/dental/vision insurance, at date of hireA 401(k) with matching and no vestingAn employee purchase discount on Husqvarna productsAn education assistance program. . . and more!RESPONSIBILITIESLocal Service Center Operations (50%)Responsible for the service center P&L, driving profitability and maximizing technician utilization.Responsible for overseeing and managing all activities of the local service center and employees including security and maintenance of the facilityEnsure compliance with local Health, Safety, and Environmental regulationsResponsible for directing and working with the service center repair technicians to effectively diagnose and resolve equipment failures and/or performance problemsResponsible for determining whether required repairs or replacements are or are not covered under warrantyResponsible for communicating with customer and sales team as required to ensure status of repairs and parts orders are understoodResponsible for ensuring KPIs and metrics for service center are being tracked and metEnsure that repair tracking is being kept up to date in SVC Management system.Manage returned products and warranty activities, as well as on-site inventoriesWork closely with customers and the HCP Sales Group in the local area to resolve technical issues and support Sales’ effort to maintain and grow the businessResponsible for frequent visits to customers and job sites regarding delivery, pick up of equipment, other service-related issues and promoting the local service centerCommunicate technical issues to Product Management/Mfg Engineering ServicesResponsible for scheduling and expediting repair work on customers equipment and established repair priorities in conjunction with the sales teamPeople Management (40%)Responsible for staffing and structure of the local service center to maximize efficiencyManage and provide guidance and coaching to all Service Center staffHandle issues directly with internal customers when requiredProvide training for Service Center staff as neededEnsure compliance with established Husqvarna Group policies and proceduresConduct Performance reviews and provide regular performance feedback and development opportunities for all Service Center staffResponsible for assisting with annual budgeting process and maintaining updates monthlyProvide and analyze reporting as needed to support the businessResponsible for assisting with interpreting, updating and communicating Group and/or local policyAdministrative (10%)Month-End Report ProcessingUpdate Individual KPI’s/Objectives QuarterlyCOMPETENCIESPosition-specific CompetenciesAble to work with and through team to get desired results for Service CenterRespond quickly and work at faster pace than normal, while getting resultsAble to solve new or unfamiliar problems and trouble-shoot problems independentlyConsistently delivers resultsCommunicates clearly & effectivelyAnticipates operational problems and offsets negative impactApplies sound business judgmentAnticipates & reacts to changes in business contacts – customer needsCRITICAL FUNCTIONAL SKILLS & KNOWLEDGEWorking knowledge of ERP systems (AS400, PRMS, JDE preferred), Excel and WordBasic product knowledgeSolid knowledge of repair process proceduresKnowledge of inventory processesAbility to read schematics and illustrated parts listSolid mechanical skillsEDUCATION & EXPERIENCE4-5 years’ previous experience working in the Technical Service fieldHigh School/GED required. College degree is a plusPrevious supervisor experience is a plusWORKING CONDITIONSNormal PC useSplitting time between service center environment and customer locations or job sitesOccasionally lifting up to 75 poundsMust be able to travel as needed. Majority of travel completed during course of the workday. Some (10-15%) overnight travel will be required.Husqvarna is an Equal Employment Opportunity employer committed to providing equal opportunity in all of our employment practices, including selection, hiring, assignment, re-assignment, promotion, transfer, compensation, discipline and termination. Husqvarna prohibits discrimination, harassment and retaliation in employment based on race; color; religion; national origin; gender; sexual orientation; pregnancy; age; disability; service member status; or any other category protected by federal, state, or local law.