Manager, Service

Sammons-Industrial; Fort Worth (TX); On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Employee Stock Ownership Plan (ESOP)

401(k) plan

Training and Tuition Reimbursement

Paid Holidays and Time Off

Health and Wellness Benefits

Safety Boot Program

Job summary

Sammons-Industrial is seeking a Manager, Service to lead our Fort Worth Service Department. You will drive safety, accountability, and customer satisfaction while managing financial performance and team development.

You will coach staff, oversee repair orders, quotes, invoicing, fleet performance, and vendor relations, building strong partnerships with key service accounts and driving service revenue.

Qualifications

• High school diploma or GED required; bachelor’s degree preferred.
• Experience in management or supervision.
• Strong business judgment and leadership skills.
• Mechanical aptitude or related industry experience.
• Proficiency with Microsoft Office applications.

Responsibilities

• Lead the Fort Worth Service Department, including P&L performance and safety.
• Coach and develop team members; hire and onboard.
• Strengthen customer relationships through proactive communication.
• Oversee day-to-day service operations, including repair orders, quotes, invoicing, fleet performance, and vendor relations.

Skills

People leadership

Customer service

Communication

Problem solving

Financial acumen

Mechanical aptitude

Education

High School Diploma or GED

Bachelor’s degree or equivalent experience

Tools

Microsoft Outlook

PowerPoint

Excel

Word

Job description

Remote Type:On-siteYou belong at a company that treats you like an Owner!Sammons Industrial is an employee-owned family of businesses dedicated to becoming the preferred single-source solution for industrial operations. Our company is made up of Briggs Industrial Solutions, Sammons Warehouse Solutions, and SitePro Rentals.Join a team that takes care of you. Here are some ways we do that:Competitive Pay and Performance-Based BonusesEarn retirement savings without any cost to you through our Employee Stock Ownership Plan (ESOP)401(k)Training and Tuition ReimbursementWork/Life BalancePaid Holidays and Time OffHealth and Wellness BenefitsTool Benefits, PPE/Uniforms, Safety Boot ProgramLife and Short Term Disability paid for by companyAt Briggs Industrial Solutions, our people are the heart of what we do. For more than 130 years, we’ve built our reputation by doing business the right way—taking care of our customers, looking out for one another, and delivering work we’re proud to stand behind.We’re looking for a Manager, Service to lead our Fort Worth Service Department. This is an opportunity to build a strong team, strengthen customer relationships, and lead a business that plays an important role in keeping our customers moving.How You’ll Make a DifferenceAs Manager, Service, you’ll set the direction for the Service Department and create an environment where people can do their best work. You’ll lead with safety, accountability, and genuine care for your team while keeping a close eye on customer satisfaction and financial performance.Your leadership will shape the experience of our employees and customers alike. You’ll develop people, solve problems, build trusted relationships, and help grow a service operation known for quality, reliability, and doing what’s right.What You’ll DoLead the Fort Worth Service Department, including P&L performance, safety, training, quality, productivity, pricing, processes, and overall customer experience.Build and develop a strong team by coaching employees, hiring and onboarding great people, setting clear expectations, and creating accountability for quality and efficiency.Strengthen customer relationships through regular visits, proactive communication, and practical problem-solving, with particular attention to key service accounts and opportunities for additional service revenue.Oversee day-to-day service operations, including repair orders, quotes, invoicing, fleet and vehicle performance, tooling, supplies, facility needs, vendor relationships, and departmental expenses.What You’ll BringA high school diploma or GED is required; a bachelor’s degree or equivalent experience is preferred, along with previous management or supervisory experience.Strong business judgment and people leadership skills, with the ability to coach employees, manage financial performance, solve problems, and build lasting customer relationships.Mechanical aptitude or related industry experience is preferred, along with an understanding of service operations.Strong communication, customer service, math, and problem-solving skills; proficiency with Microsoft Outlook, PowerPoint, Excel, and Word; and the ability to meet the physical demands of the role, including lifting up to 40 pounds.Why You’ll Love Working with UsJoin a team where safety, integrity, hard work, and taking care of people aren’t just talking points—they’re how we work.Make a visible impact by leading people, strengthening customer partnerships, and helping shape the success of our Fort Worth operation.Be part of a company with more than 130 years in business and a proud history of building trusted relationships while continuing to grow for the future.Job DetailsPay Type:Salary