Manager, Sales - Fine Jewelry/Client Experience

Brobston Group; Norwalk (CT); On-site; USD 60,000 - 95,000; Full time

Job summary

Brobston Group in Norwalk, CT seeks a Sales Manager to lead our fine jewelry business, coaching customer-focused selling, developing client relationships, and guiding sales, merchandising, and fulfillment priorities.

You will coach staff, manage relationships, oversee fulfillment metrics, and ensure timely order completion, while working a flexible retail schedule, including evenings, weekends, and holidays. Associate's degree and 3–5 years of direct jewelry retail experience required.

Qualifications

• Associate degree and 3–5 years direct jewelry retail experience.
• Strong communication, planning and execution skills.
• Ability to manage workflow and priorities effectively.
• Flexible retail schedule including evenings, weekends and holidays.
• Ability to meet physical requirements (standing, lifting up to 25 lbs).

Responsibilities

• Coach and model customer-focused selling behaviors and use of selling technology.
• Lead relationship selling, client book development, and customer outreach.
• Support store priorities and merchandise execution, restocking, floor moves and signing.
• Oversee fulfillment processes and monitor metrics to support timely order completion.

Skills

Customer-focused selling

Relationship selling

Coaching

Merchandising

Order fulfillment

Education

Associate's degree

Job description

Summary

The Sales Manager leads a fine jewelry business and delivers an outstanding customer and colleague experience. This role coaches customer-centric selling, develops client relationships, and oversees sales, merchandising, and fulfillment priorities.

Responsibilities

• Coach and model customer-focused selling behaviors and use of selling technology.
• Lead relationship selling, client book development, and customer outreach.
• Support store priorities and partner on merchandising execution, restocking, floor moves, and signing.
• Oversee fulfillment processes and monitor metrics to support timely order completion.

Requirements

• Associate's degree and 3-5 years of direct experience.
• Strong communication, planning, and execution skills.
• Ability to manage workflow and priorities effectively.
• Availability to work a flexible retail schedule, including evenings, weekends, and holidays.
• Ability to meet the physical requirements of the role, including frequent standing and lifting up to 25 pounds.