Jewelry Sales Manager

Brobston Group; Short Hills (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Brobston Group in Short Hills, NJ is seeking a Jewelry Sales Manager to lead the in-store sales experience and coach a high-performing team of Style Advisors. You will use clienteling, data, and technology to build lasting relationships, drive repeat business, and achieve store objectives while maintaining polished, welcoming customer areas.

Responsibilities include coaching on appointments, managing jewelry orders, repairs, inventory, and resolving client issues on the selling floor.

Qualifications

• Experience leading and developing a sales team in a customer-focused retail environment.
• Ability to build lasting client relationships and coach effective selling and clienteling practices.
• Comfort with technology, client data, and jewelry sales and inventory processes.

Responsibilities

• Coach Style Advisors on clienteling, outreach, appointments, and strategies to build repeat business and acquire new clients.
• Use technology, client data, and social media to strengthen relationships and drive sales.
• Oversee jewelry special orders, repairs, inventory processes, and related sales documentation.
• Lead on the selling floor, resolve client issues, and maintain welcoming, well-presented customer areas.

Skills

Team leadership

Clienteling coaching

Technology & data literacy

Job description

Summary

The Jewelry Sales Manager leads the in-store sales experience and supports the achievement of store objectives. This role develops a high-performing team through client development, coaching, training, and performance management while delivering exceptional customer service.

Responsibilities

• Coach Style Advisors on clienteling, outreach, appointments, and strategies to build repeat business and acquire new clients.
• Use technology, client data, and social media to strengthen relationships and drive sales.
• Oversee jewelry special orders, repairs, inventory processes, and related sales documentation.
• Lead on the selling floor, resolve client issues, and maintain welcoming, well-presented customer areas.

Requirements

• Demonstrated experience leading and developing a sales team in a customer-focused retail environment.
• Ability to build lasting client relationships and coach effective selling and clienteling practices.
• Comfort with technology, client data, and jewelry sales and inventory processes.