Manager, Sales Development

Rozgoo; United States; Remote; USD 120,000 - 180,000; Full time

Job summary

Twilio is hiring for a Sales Development Manager to lead the NAMER New Business SDR team, driving net-new customer acquisition. You will guide a product-led and outbound motion, coaching reps to activate high-priority ICPs and map Twilio’s platform value to customer needs.

The role requires a collaborative, data-driven leader with a track record in pipeline generation and experience scaling outbound motions in a fast-paced environment.

Qualifications

• 2+ years of Sales/SDR leadership in high-growth tech.
• Proven track record of meeting or exceeding net-new logo targets.
• Experience coaching and scaling outbound motions.

Responsibilities

• Lead, coach, and develop a team of 8+ reps with regular mentoring.
• Own regional team performance metrics and optimize outreach.
• Ensure reps master prospecting, ICP targeting, and messaging.
• Collaborate with Sales & GTM leadership to ensure pipeline quality.
• Drive adoption of SDR tech stack to build efficient workflows.

Skills

Sales leadership

Data-driven

Pipeline generation

Coaching

Tools

SFDC

Outreach

ZoomInfo

LinkedIn Sales Navigator

Gong

Job description

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions tohundreds of thousands of businessesand empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

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See yourself at Twilio

Join the team as Twilio’s next Sales Development Manager.

About the job

This position is needed to lead our NAMER New Business SDR team, focusing entirely on driving net-new customer acquisition across high-growth prospects. The Sales Development team is a critical pillar of our go-to-market strategy, driving the top of the funnel to secure new logos. In this role, you will lead a team operating at the intersection of a product-led growth (PLG) motion and outbound prospecting - empowering SDRs to activate strategic ICPs by mapping Twilio’s platform value to high-priority, vertical-specific customer needs. As the frontline face of our brand, our SDRs must adapt quickly and execute with high precision to win market share.

The ideal candidate is a highly collaborative, data-driven leader with a proven track record in pipeline generation and a passion for modern, inbound-to-outbound conversion strategies. You have experience navigating complex account lists, scaling outbound motions in a fast-paced environment, and a genuine passion for coaching and investing in your team's long-term career growth.

Responsibilities

In this role, you’ll:

• Lead, coach, and develop a team of 8+ reps through regular 1:1 mentoring, tactical skill alignment, and localized training to elevate pipeline performance.
• Own regional team performance metrics (activity, conversion rates, and pipeline contribution), utilizing data analysis to continuously optimize outreach strategies and business outcomes.
• Empower reps to master all SDR skillsets, including prospecting, refining account targeting, tailoring messaging for different regional buyer personas, and applying use cases effectively.
• Collaborate cross-functionally with Sales and GTM leadership to establish tight feedback loops, streamline workflows, and build a consistent, high-quality pipeline generation machine.
• Drive optimized adoption of the SDR tech stack (SFDC, Outreach, ZoomInfo, LI Sales Nav, Gong) to build out repeatable, efficient workflows.
• Hire, onboard, and scale future talent while proactively managing performance gaps and cultivating a highly motivated, high-accountability team culture.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

*Required:

• 2+ years of Sales/SDR leadership in high-growth technology companies, with a proven track record of meeting or exceeding net-new logo pipeline targets.
• Demonstrated suc