Manager's Special Assistant ADMINISTRATIVE OFFICER II

State of Maryland; Maryland; On-site; USD 42,000 - 54,000; Full time

Job summary

The Maryland Department of Human Services (DHS) seeks an Administrative Support professional to assist the Baltimore Works team in the Office of Workforce Development. You will handle calendar management, meetings, reports, and customer service for internal and external customers.

Qualifications include a high school diploma or equivalent and at least two years of administrative experience. Substitutions such as college credits or a bachelor's degree may apply per policy.

Qualifications

• High school graduate or equivalent required.
• Two years of administrative staff or professional work experience.
• Substitutions: 30 college credits or a Bachelor's degree may substitute for the experience.

Responsibilities

• Maintain the Manager's calendar and reserve meeting rooms.
• Prepare reports, tables, charts and other documents for review of the Baltimore Works Manager.
• Research and respond to issues and inquiries to meet deadlines.
• Support staff and program analysts in problem solving.
• Assist the Baltimore Works Support team as needed.

Education

High school diploma or equivalent

Tools

Microsoft Office

Google Suite

Job description

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults.

We aim to deliver services so that we more quickly meet the needs of the people we serve. At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

GRADE

STD0014

LOCATION OF POSITION

Baltimore City Department of Social Services

Office of Workforce Development - Baltimore Works!

1510 Guilford Avenue

Baltimore, MD 21201

Main Purpose of Job

The main purpose of this position is to provide administrative, technical and operational support to the Manager of Baltimore Works. This position is a major liaison between the Manager, the Baltimore Works team, Administrator for Office of Workforce Development and the Office of Workforce Development Teams. At all times, the incumbent will provide customer service to both internal and external customers that meet or exceed the standards set by the Department.

POSITION DUTIES

• Work closely with the Manager and Supervisors to ensure various deadlines for assignments and reports are met. Independently research and respond to issues/questions raised. Recognize and alert Manager to situations requiring their immediate attention.
• Conducts operations ethically; adheres to compliance requirements; provides discipline and structure that influences the staff awareness of and respect of operational controls.
• At all times, the incumbent will provide customer service to both internal and external customers that meet or exceed the standards set by the Department.
• Maintain Manager’s calendar and reservations for meetings rooms.
• Prepare reports, tables, charts and other documents as necessary for the review of the Baltimore Works Manager.
• Make independent decisions involving changes in operational for Baltimore Works and ensure files are accessible and maintain a retrievable manner.
• Communicate with the Office Secretary, user support, information management, automated systems,
• Support staff, and program analyst for problem solving and/or troubleshooting.
• Assist the Baltimore Works Support team when there is coverage needed.

Minimum Qualifications

Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.

Education: Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience: Two years of administrative staff or professional work.

Notes

• Candidates may substitute 30 credit hours from an accredited college or university for one year of the required experience.
• Candidates may substitute the possession of a Bachelor's degree from a college or university for the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a commissioned officer involving staff work that included regular use of independent judgment and analysis in applying and interpreting complex administrative plans, policies, rules or regulations or analysis of operational programs or procedures with recommendations for improvement on a year-for-year basis for the required experience.

Desired Or Preferred Qualifications

Preference will be given to applicants who possess the following preferred qualification(s). Include clear and specific information on your application regarding your qualifications.

• One year of experience using Microsoft Suite and Google Suite.
• One year