Manager, RHC Services

Lincare; Livonia (MI); On-site; USD 70,000 - 95,000; Full time

Job summary

Lincare in Livonia, MI is seeking a Services Manager to lead respiratory homecare services, train staff on equipment setup policies, and ensure compliance with accreditation standards.

The role focuses on patient education, accurate record-keeping, and ongoing quality improvement aligned with federal and state regulations. You will collaborate with management to maintain service excellence across the territory.

Qualifications

• Must have experience in respiratory homecare and adherence to accreditation standards.
• Demonstrated ability to train staff on equipment setup policies and protocols.
• Strong knowledge of federal, state, and local regulations relevant to home healthcare.

Responsibilities

• Ensure staff comply with Lincare policies, procedures and accreditation standards.
• Oversee patient education as part of patient care activities.
• Maintain complete, organized patient records in compliance with standards.
• Monitor equipment setup and provide technical support as needed.
• Perform site visits and chart audits to identify deficiencies and implement corrective actions.
• Prepare monthly reports and participate in regional quality improvement meetings.

Skills

Compliance knowledge

Leadership

Patient education

Quality improvement

Regulatory knowledge

Education

Bachelor's degree in Healthcare Administration

Tools

EMR software

Job description

The RHC Services Manager ensures Healthcare Specialists are trained on equipment setup policies and protocols and clinical services as defined by the accrediting bodies and Company documentation standards. Equipment may include highly technical equipment such as ventilators, apnea monitors, and CPAP/Bi-level units.

• Ensures employee compliance with Lincare policies, procedures, protocols, and accreditation standards
• Makes certain that patient education is an intricate part of the patient care activity and is performed in accordance with the patient needs and Lincare's policy
• Ensures that complete and professional patient assessments are performed in accordance with Lincare's policies and procedures and pursuant to prescriber instructions
• Maintains current knowledge of respiratory homecare techniques and relevant respiratory therapy concepts
• Represents Lincare through professional personal appearance, patient care activities, and content of written reports
• Ensures the maintenance of patient records in complete and organized manner and in compliance with accreditation standards
• Maintains department expenses within limits as determined by supervisor
• Participates in additional activities as requested by management
• Maintains knowledge of the respiratory market and assists with technical support for staff
• Provides updated information to supervisor in a timely manner
• Ensures compliance with federal, state, and local regulations (i.e. DOT, OSHA, DEA, EEO), as well as internal Lincare policies and procedures
• May perform equipment setups as needed in accordance with Lincare policy, but does not act as a replacement for center staff either permanently or on a temporary basis
• Maintains ongoing quality improvement programs as directed by Lincare's policies and procedures
• Assists with clinical internal investigations related to alleged or perceived improprieties or policy/regulatory violations
• Performs site visits and chart audits in assigned territory
• Target is to visit each location twice in a rolling 12-month period
• Determines the root cause of identified deficiencies, creates and monitors corrective action plans
• Participates in outside inspections by licensing agencies or accrediting bodies in person when feasible or otherwise by phone/video
• Assists the SHCM and NHCM in creating corrective actions when necessary and responding to identified deficiencies
• Assists the clinical and compliance departments with investigations
• Submits monthly reports that include trends identified during site visits
• Participates in regional quality improvement meetings