Manager, Revenue Systems – Salesforce

Jobtailor; Chicago (IL); On-site; USD 95,000 - 130,000; Full time

Job summary

Jobtailor in Chicago, IL seeks a results-driven Business Systems Analyst/RevOps Project Manager to own the Salesforce-backed revenue stack, translate business needs into BRDs, user stories, and test plans, and streamline the lead-to-cash workflow.

You will lead cross-functional teams, manage JIRA backlogs, deliver MBRS with data-driven insights, and drive automation and adoption across Spiff, Pardot, Chili Piper, and AWS Connect.

Qualifications

• Bachelor’s degree in Business, Information Systems, Operations, or related field.
• 3–5 years of experience in the Salesforce ecosystem as a Business Systems Analyst, Revenue Systems Manager, or RevOps Project Manager in a complex enterprise environment.
• Deep functional understanding of Salesforce Sales Cloud, including lead-to-cash lifecycle, opportunity management, custom objects, and reporting structures.
• Hands-on experience or functional mastery with Revenue Systems including Spiff, Marketing Cloud Account Engagement (Pardot), Gong, Chili Piper and enterprise Telephony/CTI solutions such as AWS Connect.
• Salesforce end-user or administrative experience preferred; Salesforce Certified Administrator or Certified Business Analyst is a major plus.
• Proven track record in Agile/Scrum delivery, JIRA backlog management, end-to-end project management, user story drafting, and managing formal SDLC processes.
• PMP, CSM, or CSPO certification is a plus.
• Strong reporting and data analytics capability with experience delivering data-backed Monthly Business Reviews (MBRs) to executive leadership.
• Excellent written and verbal communication skills with ability to translate business requirements into technical specs and manage lateral and upward stakeholders.
• Detail-oriented, organized, self-motivated team player with passion for creating frictionless end-user experiences and driving system adoption.
• Wonder does not sponsor applicants for employment visa status for this role.

Responsibilities

• Own the JIRA ticket backlog, sprint planning, and quarterly project planning process.
• Transition the team from reactive ticket-taking to strategic, value-based backlog management.
• Translate complex and ambiguous business requests into Business Requirement Documents, process flowcharts, and clear user stories with acceptance criteria.
• Act as primary liaison between GTM business stakeholders and technical execution teams.
• Lead business analysis, integration requirements, and workflow optimization across Salesforce Sales Cloud, Spiff, Account Engagement (Pardot), Chili Piper, and Telephony/CTI solutions.
• Own the User Acceptance Testing lifecycle, including drafting test scripts, coordinating user testing sessions, securing sign-offs, and building SOP documentation repositories.
• Manage large-scale revenue technology projects from inception through end-to-end delivery.
• Provide status updates, proactive risk management, and transparent stakeholder communication.
• Deliver executive-level Monthly Business Reviews on system ROI, adoption, and platform health.
• Audit tech stack utilization and vendor health.
• Identify opportunities to leverage automation and AI to accelerate the merchant lifecycle.

Skills

Backlog management

Agile/Scrum delivery

User story drafting

Data analytics

Stakeholder communication

End-to-end project management

Process optimization

Education

Bachelor’s degree in Business, Information Systems, Operations, or related field

Tools

Salesforce Sales Cloud

Spiff

Marketing Cloud Account Engagement (Pardot)

Chili Piper

Telephony/CTI Solutions (AWS Connect)

Gong

JIRA

Job description

• Own the JIRA ticket backlog, sprint planning, and quarterly project planning process.
• Transition the team from reactive ticket-taking to strategic, value-based backlog management.
• Translate complex and ambiguous business requests into Business Requirement Documents, process flowcharts, and clear user stories with acceptance criteria.
• Act as primary liaison between GTM business stakeholders and technical execution teams.
• Lead business analysis, integration requirements, and workflow optimization across Salesforce Sales Cloud, Spiff, Account Engagement (Pardot), Chili Piper, and Telephony/CTI solutions.
• Own the User Acceptance Testing lifecycle, including drafting test scripts, coordinating user testing sessions, securing sign-offs, and building SOP documentation repositories.
• Manage large-scale revenue technology projects from inception through end-to-end delivery.
• Provide status updates, proactive risk management, and transparent stakeholder communication.
• Deliver executive-level Monthly Business Reviews on system ROI, adoption, and platform health.
• Audit tech stack utilization and vendor health.
• Identify opportunities to leverage automation and AI to accelerate the merchant lifecycle.

Requirements

• Bachelor’s degree in Business, Information Systems, Operations, or related field.
• 3–5 years of experience in the Salesforce ecosystem as a Business Systems Analyst, Revenue Systems Manager, or RevOps Project Manager in a complex enterprise environment.
• Deep functional understanding of Salesforce Sales Cloud, including lead-to-cash lifecycle, opportunity management, custom objects, and reporting structures.
• Hands‑on experience or functional mastery with Revenue Systems including Spiff, Marketing Cloud Account Engagement (Pardot), Gong, Chili Piper and enterprise Telephony/CTI solutions such as AWS Connect.
• Salesforce end‑user or administrative experience preferred; Salesforce Certified Administrator or Certified Business Analyst is a major plus.
• Proven track record in Agile/Scrum delivery, JIRA backlog management, end‑to‑end project management, user story drafting, and managing formal SDLC processes.
• PMP, CSM, or CSPO certification is a plus.
• Strong reporting and data analytics capability with experience delivering data‑backed Monthly Business Reviews (MBRs) to executive leadership.
• Excellent written and verbal communication skills with ability to translate business requirements into technical specs and manage lateral and upward stakeholders.
• Detail‑oriented, organized, self‑motivated team player with passion for creating frictionless end‑user experiences and driving system adoption.
• Wonder does not sponsor applicants for employment visa status for this role.

Core Competencies

Demonstrates expertise in Salesforce Sales Cloud and Revenue Systems, with a strong focus on backlog management, project delivery, and stakeholder communication. Proficient in translating business requirements into actionable technical specifications and optimizing workflows for enhanced system adoption.

Highest-signal resume keywords

• Salesforce Sales Cloud Expertise
• JIRA Backlog Management
• Agile/Scrum Delivery
• User Acceptance Testing Management
• Data Analytics and Reporting

ATS Optimization Keywords

Hard Skills

• Business Requirement Documentation
• Process Flowchart Creation
• User Story Drafting
• Workflow Optimization
• End-to-End Project Management
• Revenue Systems Mastery
• Automation and AI Implementation
• SDLC Process Management
• Lead-to-Cash Lifecycle Understanding
• Opportunity Management

Soft Skills

• Excellent Written Communication
• Excellent Verbal Communication
• Detail-Oriented
• Organized
• Self-Motivated

Certifications & Qualifications

• Salesforce Certified Administrator
• Certified Business Analyst
• PMP
• CSM
• CSPO

Industry Keywords

• Revenue Technology Projects
• Monthly Business Reviews
• Stakeholder Communication
• Risk Management
• Tech Stack Utilization

Tools & Technologies

• Salesforce Sales Cloud
• Spiff
• Marketing Cloud Account Engagement (Pardot)
• Chili Piper
• Telephony/CTI Solutions
• AWS Connect
• JIRA