Support Services Associate - Urgent Care Center (UCC)

msk; New York (NY); On-site; USD 32,000 - 45,000; Full time

Job summary

Memorial Sloan Kettering Cancer Center (MSK) is seeking a Support Services Associate for the Urgent Care Center. You will transport patients and ensure their comfort, while following Environmental Services policies and maintaining clean, safe areas within the unit.

The role emphasizes accurate patient identification, timely cleaning, and responsive service, with four 10-hour shifts (10am–8pm) Monday through Friday and holiday/weekend rotation, located at 1275 York Avenue, New York, NY.

Qualifications

• High School Diploma or GED required.
• Prior housekeeping and/or inventory experience.
• Ability to lift up to 50 pounds.

Responsibilities

• Transports patients (on stretchers or wheelchairs) to and from patient floors, ensuring accurate patient identification.
• Performs standardized cleaning of all assigned areas within the established timeframe by supervisor.
• Takes immediate and appropriate action for any situation in which the patient is experiencing a problem, while advancing to other staff members if necessary
• Responds to inquiries directly or by referring to the appropriate MSKCC staff/department.

Skills

Attention to detail

Customer service

Physical stamina

Fast-paced environment

Education

High School Diploma/GED

Job description

About Us:

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursue our mission at MSK and around the globe.

Exciting Opportunity at MSK:

We are looking for a Support Services Associate to join our Urgent Care Center. In this role, you will be responsible for following established Environmental Services policies, transporting patients to and from patient floors, and ensuring patient comfort while in the unit.

Role Overview:

Transports patients (on stretchers or wheelchairs) to and from patient floors, while ensuring accurate patient identification.

Performs standardized procedures for cleaning of all assigned areas within established timeframe by supervisor.

Takes immediate and appropriate action for any situation in which the patient is experiencing a problem, while advancing to other staff members if necessary

Responds to inquiries directly or by referring to the appropriate MSKCC staff/department.

Key Qualifications:

• High School Diploma/GED
• Prior housekeeping and/or inventory experience
• Ability to lift up to fifty pounds in relation to material/patient transport

Core Skills:

• Strong attention-to-detail and the ability to maintain accurate documentation of patient location and condition
• A strong customer service orientation, ensuring a positive experience for both patients and their care takers
• Ability to work within a fast-paced environment, responding quickly to patient needs in the face of any issues or immediate health/safety concerns

Additional Information:

• Location: 1275 York Avenue, New York, NY
• Schedule: Four 10-hour shifts 10am - 8pm Monday through Friday with holiday/weekend rotation.

Helpful Links :

• MSK Compensation Philosophy
• Review Our Greats Benefits Offerings

Pay Range: $23.49 - $32.46

FSLA Status: Non-Exempt

Closing :

At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.