Manager, RCM Training & Education

UF Health; Gainesville (FL); On-site; USD 85,000 - 110,000; Full time

Job summary

UF Health in Gainesville seeks a Manager of Revenue Cycle Education & Training to design, deliver, and improve a high‑performing learning environment for the revenue cycle workforce. You will lead instructional design, competency management, and quality assurance to ensure staff meet regulatory requirements and drive continuous performance improvement.

You will oversee a team of training specialists and partner with IT, Revenue Cycle, Epic, and Quality to translate organizational needs into

Qualifications

• 3+ years of experience in healthcare training, educational program management, or workforce development, with at least 2 years of supervisory responsibility.
• Demonstrated instructional design capability (ADDIE, Kirkpatrick, or similar models).
• Familiarity with Epic EHR and performance evaluation tools.
• Excellent communication, stakeholder-management, and facilitation abilities.

Responsibilities

• Design, deliver, and improve a high‑performance learning environment for UF Health's revenue cycle workforce.
• Oversee a team of training specialists and collaborate with IT, Revenue Cycle, Epic, and Quality departments to translate organizational needs into actionable training solutions.

Skills

Instructional design

Analytical skills

Communication & stakeholder management

Supervisory experience

Education

Bachelor’s degree in health administration

Tools

Epic EHR

Epic certification

Performance evaluation tools

Job description

Overview

The Manager of Revenue Cycle Education & Training will support the Director in designing, delivering, and improving a high-performance learning environment for UF Health's revenue cycle workforce. This role blends instructional design, competency management, and quality assurance to ensure that revenue cycle organization staff possess the knowledge, skills, and certifications required for regulatory compliance and continuous performance improvement. The Manager will directly oversee a team of training specialists and collaborate closely with IT, Revenue Cycle, Epic, and Quality departments to translate organizational needs into actionable training solutions.

Qualifications

Education

• Bachelor’s degree in health administration, Education, a related field, or relative experience required.

Experience

• 3 or more years of experience in healthcare training, educational program management, or workforce development, with at least 2 years of supervisory responsibility.

License/Certification/Registry

• Epic certification in one or more revenue cycle modules is preferred.

Other Qualifications

• Demonstrated instructional design capability (knowledge of ADDIE, Kirkpatrick, or similar models).
• Familiarity with Epic EHR and performance evaluation tools.
• Strong analytical skills, comfortable with data-driven decision making.
• Excellent communication, stakeholder-management, and facilitation abilities.