Manager, Quality & Training

altamed; Anaheim (CA); On-site; USD 88,242 - 110,302; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

403(b) Matching

Flexible Spending Accounts

Commuter Flexible Spending

Career Development

Paid Time Off

Paid CME Days

Malpractice Tail Coverage

Tuition Reimbursement

Employee Discounts

Referral Bonus

Pet Care Insurance

Job summary

AltaMed Health Services Corp. is seeking a Training and Quality Manager to lead the strategic development, deployment, and oversight of training and quality initiatives across the Patient Service Center and AltaMed Now program.

You will elevate staff performance, service quality, and patient experience by ensuring teams are well-trained, engaged, and aligned with organizational standards.

Qualifications

• Bachelor's degree or 4+ years of training program delivery in healthcare.
• At least 4 years of in‑service training in healthcare policies and procedures.
• At least 4 years in training and development, preferably in a managerial role.
• Spanish/English bilingual is a plus.

Responsibilities

• Develop and oversee training and quality initiatives for the Patient Service Center and AltaMed Now program.
• Improve employee performance, service quality, and patient experience through training.
• Ensure staff are well-trained, engaged, and aligned with organizational standards.

Skills

In-service training

Training & development

Bilingual Spanish/English

Education

Bachelor's degree or 4+ years healthcare training experience

Job description

Grow Healthy

If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.

Job Overview

The Training and Quality Manager is responsible for the strategic development, implementation, and oversight of training and quality initiatives for the Patient Service Center and AltaMed Now program. The Manager plays a critical part in enhancing employee performance, service quality, and overall patient experience by ensuring staff are well‑trained, engaged, and aligned with organizational standards.

Minimum Requirements

• Graduation from an accredited college or university with courses in educational methods, personnel administration, applied psychology, English, and possibly journalism, or a minimum of 4 years of successful experience in the delivery of training programs, preferably in healthcare organizations.
• Minimum 4 years of in‑service training experience in healthcare organization policies and procedures.
• Minimum 4 years’ experience in training and development, preferably in a managerial role.
• Bilingual Spanish/English is a plus.

Compensation

$88,241.92 - $110,302.40 annually

Compensation Disclaimer

Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate’s value and the role’s strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.

Benefits & Career Development

• Medical, Dental and Vision insurance
• 403(b) Retirement savings plans with employer matching contributions
• Flexible Spending Accounts
• Commuter Flexible Spending
• Career Advancement & Development opportunities
• Paid Time Off & Holidays
• Paid CME Days
• Malpractice insurance and tail coverage
• Tuition Reimbursement Program
• Corporate Employee Discounts
• Employee Referral Bonus Program
• Pet Care Insurance

Job Advertisement & Application Compliance Statement

AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.