Manager, Quality Assurance - General Merchandise

Walmart Inc.; Bentonville (AR); On-site; USD 80,000 - 155,000; Full time

Benefits offered by this job

Discount Card

10% discount

Live Better U

Walmart Academy

Healthcare coverage

Job summary

Walmart Inc. is seeking a Manager, Quality Assurance - General Merchandise in Bentonville, AR to lead QA programs and drive continuous improvement across product development and operations.

You will oversee audits, analyze KPI data, and mentor teams to uphold up-front quality designs and right-first-time service delivery. This role emphasizes integrity, collaboration with stakeholders, and strong leadership within a global retailer.

Qualifications

• Experience managing QA programs and conducting quality audits to enhance service delivery.
• Strong leadership to mentor and motivate teams toward continuous improvement.
• Experience with quality management systems, root cause analysis, and CAPA.

Responsibilities

• Oversee upfront quality during development, audits, KPI data analysis, and feedback to improve products.
• Develop, implement, and evaluate QA programs and process improvements.
• Collaborate with stakeholders to identify needs, update documentation, and ensure CAPA actions.
• Foster accountability to achieve quality objectives.
• Communicate findings and recommendations clearly to leadership for continuous improvement.

Skills

Quality Assurance

Audits

KPI data analysis

Leadership

QMS

CAPA

Data communication

Education

Bachelor’s degree in Business, Communications, Education, Engineering, or related field

Job description

Manager, Quality Assurance - General Merchandise

1700 Se 5th St
Bentonville, AR 72716

R-2617928

$80,000 - $155,000/yr

Regular/ Permanent

Role summary:
The(USA)Manager,QualityAssuranceoverseesthedevelopmentandexecutionofqualityassuranceprogramstoensureconsistentcustomerservicedeliveryandoperationalexcellence.Thisroleinvolvesanalyzingqualitydata,identifyingimprovementopportunities,andcollaboratingwithstakeholderstoimplementeffectiveprocessenhancements.Themanagerleadsqualityaudits,providesactionablefeedback,andsupportsProductDevelopmentwithexpertiseinupfrontqualitydesigns.Upholdingcompanypoliciesandethicalstandards,thispositiondrivescontinuousimprovementinitiativesthatenhancecustomersatisfactionandoperationalperformancewhilefosteringacultureofaccountabilityandintegrity.

About the team:
The Quality Assurance team is committed to maintaining customer trust by consistently delivering high-quality products and services. This team tackles complex quality challenges through cross-functional collaboration and continuous improvement initiatives. Members emphasize critical product attributes, risk analysis, and quality management systems to elevate standards. The team promotes teamwork, accountability, clear communication, and leadership to implement corrective and preventive actions, ensuring right-first-time quality. By utilizing data and industry best practices, they align processes with business needs and support ongoing development to uphold excellence in manufacturing and product integrity.

What you'll do:

• Managequalityassuranceprocessesbyfocusingonupfrontqualityduringdevelopment,conductingaudits,analyzingKPIdata,anddeliveringactionablefeedbacktoimproveproductsforthecustomers.
• Develop,implement,andevaluatequalityprogramsandprocessimprovementsalignedwithindustrybestpractices.
• Collaboratewithstakeholderstoidentifydevelopmentneeds,updatedocumentation,andensureeffectivecorrectiveandpreventiveactions.
• Fosteraccountabilitytoachievequalityobjectives.
• Communicatefindingsandrecommendationsclearlytoleadership,supportingcontinuousimprovementandcompliancewithcompanystandards.

What you'll bring:

• Provenexperiencemanagingqualityassuranceprogramsandconductingqualityauditstoenhancecustomerservicedelivery.
• Strongleadershipskillswiththeabilitytomentor,develop,andmotivateteamstowardcontinuousimprovement.
• Expertiseinqualitymanagementsystems,rootcauseanalysis,andcorrectiveandpreventiveactions(CAPA).
• Proficiencyindataanalysistoidentifytrendsinquality,trainingneeds,andprocessimprovementopportunities.
• Excellentcommunicationskillstoeffectivelycollaboratewithstakeholdersandreportfindings.
• Abilitytoimplementandevaluatequalityassuranceprocessesalignedwithindustrybestpractices.
• Commitmenttoupholdingcompanypolicies,ethics,andstandardswhiledrivingoperationalexcellence.

Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business, Communications, Education, Engineering, or related field and 2 years’ experience in training, quality, product development, or related area OR 4 years’ experience in training, quality, product development, or related area.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Customer Service, Human Resources, Sales, Training and Development, Training and FacilitationMasters: Business Administration

Primary Location...

1700 Se 5th St, Bentonville, AR 72716, United States of AmericaWalmart and its subsidiaries are committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Walmart is committed to maintaining a drug-free workplace and has a no tolerance policy regarding the use of illegal drugs and alcohol on the job. This policy applies to all employees and aims to create a safe and productive work environment.

Benefits you’ll enjoy

• Discount Card
• Get 10% off
• Walmart associates are eligible for a 10% discount card on most regular-priced items and fresh produce in-store and on select items at Walmart.com. Eligible after 90 days of employment.
• Live Better U
• 100% covered
• Earn a degree or in-demand skills certificates with no debt- Walmart covers 100% of tuition and books. Live Better U offers 60+ programs for Associates to pursue their dreams.
• Ready to grow your career? Walmart Academy offers job-specific retail training and leadership courses to help Associates reach their career goals.
• Medical, dental, vision, and wellness programs for you and your family
• Access mental health resources and assistance programs for life’s challenges
• Training, leadership programs, and clear paths to advance.
• Imagine a workplace surrounded by innovation.At Walmart’s new Home Office in Bentonville, Arkansas, we’re redefining what it means to work at a global leader.
• Set on 350 acres of thoughtfully revitalized land, our new campus seamlessly integrates the charm of Northwest Arkansas with cutting edge design and technology. From biking trails and outdoor courtyards to flexible, tech-enabled workspaces, every detail reflects our commitment to sustainability, connection, and culture.
• With amenities like on-site childcare at our Little Squiggles Children’s Enrichment Center, the Walton Family Whole Health & Fitness Center, and a vibrant food hall featuring local and international favorites, we’re creating a space where work-life balance isn’t just a goal—it’s a reality.
  Beyond the campus, Bentonville offers a dynamic lifestyle with world-class dining, art at the Crystal Bridges Museum, and countless outdoor activities.
• Whether you’re exploring High South cuisine, enjoying live performances at our new amphitheater, or cycling the Razorback Greenway, you’ll experience the perfect blend of small-town charm and big-city amenities.
• Join us at Walmart and grow your career alongside a community that feels like home.
• This isn’t just a workplace—it’s a destination for leaders eager to make a difference.

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