Manager Program Support (LIRR)

Metropolitan Transportation Authority; New York (NY); Hybrid; USD 87,000 - 109,000; Full time

Benefits offered by this job

Free transit pass

Health coverage

Pension plans

Generous time off

Employee assistance programs

Job summary

Metropolitan Transportation Authority (MTA) Construction & Development seeks a Manager, Program Support to oversee administrative functions for a major capital program. This role ensures timely decision-making, issue identification, and delivery of high-quality work products through staff development and strong coordination with senior management.

The position requires a Bachelor’s, six+ years of related experience, and proficiency in budgeting, reporting, and data analysis.

Qualifications

• Bachelor's degree in a related field is required; six years of related experience are required.
• Master's degree preferred or/and can substitute for two years of experience.
• Experience in budgeting, reporting, and project controls is preferred.
• Strong organizational, communication, and interpersonal skills are essential.
• Ability to deliver results in a high-profile, high-pressure environment.

Responsibilities

• Assist in managing administrative functions for capital projects and department operations.
• Coordinate budgeting, procurement requests, and timecard management.
• Develop data reports and presentations for senior management.
• Support data management and system improvements for project management.
• Identify issues, provide recommendations, and follow through on resolutions.
• Support budget activities and requests for capital projects.

Skills

Budgeting

Reporting

Project controls

Analytical thinking

Communication

Interpersonal skills

Education

Bachelor's degree in Business Administration/ Public Administration/ Engineering/ Architecture/ Computer Science

Master's degree preferred

Tools

Microsoft Office Suite

Power BI

PeopleSoft

Project management apps (Asite, PSR, Visio)

Teams

Job description

Position at MTA Construction & Development

JOB TITLE:

Manager, Program Support

AGENCY:

Construction & Development

DEPT/DIV:

Delivery / LIRR

REPORTS TO:

Senior Manager, Program Support

WORK LOCATION:

2 Broadway

HOURS OF WORK:

8 : 3 0 AM to 5: 0 0 PM or as required (7.5HR/ DAY)

JOB FAMILY : ADC

GRADE: 004

SALARY RANGE:

$ 86,968 to $ 108,710

DEADLINE:

May need to work outside of normal work hours (i.e., evenings and weekends)

Travel may be required to other MTA locations or other external sites.

MTA Construction & Development reserves the right to remove this posting before the application deadline.

Agency Mission

MTA Construction & Development (C&D) is responsible for the planning, development, and execution of all capital construction projects across the MTA region. Through centralized oversight and management of the MTA’s $68.4 billion Capital Program, C&D ensures the efficient delivery of critical infrastructure projects that support the region’s vast transportation network. As part of the Metropolitan Transportation Authority, the largest transportation network in North America, C&D plays a key role in modernizing and expanding services that support 15.3 million residents across New York City, Long Island, southeastern New York State, and Connecticut. C&D is committed to delivering safe, innovative, and cost-effective capital projects that enhance the customer experience and strengthen the reliability and resilience of the MTA system.

Telework

This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Summary

The Manager of Program Support will assist in managing MTA Construction and Development's efforts to implement various support functions for an MTA Capital Program and Business Operations component. Responsible for helping with timely decision-making, identifying issues, and enabling efficient, high-quality work products for support functions. Manages and develops unit staff.

Responsibilities

Assist in managing the implementation of administrative functions, including but not limited to some of the following areas: capital project budget administration, procurement requests, payment coordination, timecard/job charge management, space management (including field offices), non-revenue vehicle management, training/travel requests, overtime management, and/or equipment/supplies management.

Support coordination with related parties throughout C&D.

Manage and support improvements in developing, analyzing, reporting, and maintaining data and related systems supporting project management, business unit, or departmental operations.

Identify issues, provide recommendations, and support resolution in coordination with senior management.

May assist in managing and completing budget activities and requests for capital projects in a business unit or supporting departmental or business unit operations.

Manage and prepare data analysis, reporting, and presentations.

May support data and document management activities for project management systems within a business unit or integrated project.

May assist in activities related to personnel requests and documentation for a department or a business unit, including temporary staffing services. Maintain related reports and data.

May assist in researching and providing input to solutions for issues related to contracts and procurement requests for operations or capital program/project-related issues.

Education and Experience

Bachelor ' s D egree in Business Administration, Public Administration, Engineering, Architecture, Computer Science, or a related field .

Must have a minimum of six (6) years of related experience.

A Master ' s D egree is preferred in one of the disciplines listed above , or a related field may substitute for two years of the required experience.

Experience in highly analytical roles performing budgeting, reporting, project controls, or other relevant analytical experience preferred.

Experience with MTA policies, procedures, and processes related to departmental operations and/or capital project/program budget and administration preferred.

Excellent organization, communication, and interpersonal skills.

Ability to work collaboratively with an aptitude for managing detailed analytical work.

Must have focus and ability to deliver on results, organizational effectiveness, and continuous improvement.

Ability to handle sensitive and confidential information with sound judgment and discretion.

Ability to work effectively with all levels of management and team members.

Excellent problem-solving, listening, and prioritization skills.

Ability to work in a high-profile, high-pressure environment effectively.

Proficiency in Microsoft Office Suite (including Word, Excel, Access, PowerPoint, and Outlook), Teams, or similar applications.

Proficiency in PeopleSoft, Power BI, and project management applications (such as Asite , PSR, and Visio) preferred.

Commuting Made Easy –

Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings.

Premium Health Coverage at Low Cost –

Access high-quality individual, family, and domestic partner healthcare, dental, vision, and life insurance plans.

Secure Your Future –

Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees.

Time Off & Work-Life Balance

Generous Time Away – Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments.

Holistic Support Services – Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most.

Professional Growth & Development

Learning & Development Program – Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization.

Educational Investment – Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions.

Employee Experience & Community

Employee Assistance Programs – Comprehensive support services to help you navigate life's challenges with confidence and resources.

Discounts & Perks – Take advantage of MTA employee discount programs offering savings on products and services.

Connect & Belong – Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture.

Additional Information

Final salary is determined by experience, skill set, and alignment with compensation practices. The posted range reflects expected compensation and may be updated as market or business needs evolve.

To be eligible for consideration for a new role, current MTA employees must complete at least one year of service in their current role prior to applying. Additionally, eligibility to interview is contingent upon maintaining a satisfactory record of job performance, attendance, and disciplinary conduct.

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

MTA and its subsidiary and affiliated agencies are equal opportunity employers, including those with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply .

Disclaimer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.