Senior Program Support Administrator (Systems)

The Metropolitan Transportation Authority (MTA); New York (NY); Hybrid; USD 76,000 - 95,000; Full time

Benefits offered by this job

MTA transportation pass

Health coverage

Pension plans

Paid time off

Job summary

MTA Construction & Development is seeking a Senior Program Support Administrator (Systems) to partner with senior management, analyzing data and providing recommendations for capital projects. Based at 2 Broadway in New York, the role requires strong analytical and reporting skills and the ability to manage complex information.

Open to telework one day per week; 7.5-hour days and potential after-hours travel may apply.

Qualifications

• Bachelor's degree and minimum five years of related experience.
• Master's degree may substitute for two years of experience.
• Strong analytical, problem-solving, and presentation capabilities.
• Ability to develop and maintain complex reports and dashboards.
• Knowledge of capital project management processes preferred.
• Excellent written and oral communication with all management levels.

Responsibilities

• Develop, maintain, analyze, and present data for capital projects and department oversight.
• Create detailed management reports, spreadsheets, databases, and dashboards.
• Perform data integration from multiple sources ensuring quality and timeliness.
• Support strategic planning and decision-making with data-driven insights.
• Handle confidential information with discretion and professionalism.

Skills

Analytical skills

Problem-solving

Presentation skills

Quantitative analysis

Written and oral communication

Detail-oriented

Teamwork

Education

Bachelor's degree in Business Administration, Public Administration, Economics, Finance, Accounting, Computer Science, Engineering, Architecture, Mathematics, or a related field

Tools

A Site

PSR

Visio

Excel

Access

PowerPoint

Job description

Senior Program Support Administrator (Systems)
Job ID: 17553
Business Unit: MTA Construction & Development
Location: New York, NY, United States
Regular/Temporary: Regular
Department: Systems-C&D

Description

JOB TITLE:

Senior Program Support Administrator

AGENCY:

Construction & Development

DEPT/DIV:

Delivery/Systems

REPORTS TO:

Director, Program Support

WORK LOCATION:

2 Broadway

HOURS OF WORK:

8:30 AM to 5:00 PM or as required (7.5HR/ DAY)

JOB FAMILY: ADC

GRADE:003

SALARY RANGE:

$76,274 to $95,343

DEADLINE:

Open Until Filled

May need to work outside of normal work hours (i.e., evenings and weekends)

Travel may be required to other MTA locations or other external sites.

MTA Construction & Development reserves the right to remove this posting before the application deadline.

Agency Mission

MTA Construction & Development (C&D) is responsible for the planning, development, and execution of all capital construction projects across the MTA region. Through centralized oversight and management of the MTA’s $64 billion Capital Program, C&D ensures the efficient delivery of critical infrastructure projects that support the region’s vast transportation network. As part of the Metropolitan Transportation Authority, the largest transportation network in North America, C&D plays a key role in modernizing and expanding services that support 15.3 million residents across New York City, Long Island, southeastern New York State, and Connecticut. C&D is committed to delivering safe, innovative, and cost-effective capital projects that enhance customer experience and strengthen the reliability and resilience of the MTA system.

Telework

This position is eligible for telework, which is currently one day per week. New hires are eligible to apply 30 days after their effective date of hire.

Summary

The Senior Program Support Administrator partners with senior management and staff and provides information, analyses, and recommendations that support sound managerial decision-making and strategic planning. This position requires excellent analytical skills to evaluate, integrate data, develop conclusions, and support recommendations using complex and dynamic information from multiple sources. Evaluates complex issues with the potential for substantial impact, analyzing various alternatives within the overall organizational context to provide data-driven conclusions and recommendations.

approval from senior management and support the implementation of such changes.

Responsibilities

Responsibilities will vary by assignment.

Typical duties may include, but not be limited to:

Apply innovative, analytical thinking in developing data sources, ensuring data integrity, developing thorough and creative analyses, and presenting data-driven solutions and recommendations to management.

Exercise strategic thinking in identifying issues, opportunities, and alternatives; developing proposed solutions, process improvements, or strategies; presenting recommendations; and supporting implementation.

Develop, maintain, analyze, and present data critical to support sound managerial decision-making, key performance indicators (KPIs), and related dashboards for capital project and departmental management purposes.

Perform information-gathering, evaluation, research, and data integration from multiple sources, ensuring data quality, consistency, completeness, and timeliness.

Develop, update, and maintain detailed management reports, spreadsheets, presentations, databases, and related systems to support managerial oversight of the capital program, project management, departmental personnel, or operations.

Perform rigorous quantitative and qualitative analysis to support project delivery and managerial objectives.

Handle confidential and sensitive information about capital projects, departmental personnel, or operations.

Support the development and implementation of processes and procedures.

Support analysis, communication, and implementation of strategies and initiatives to support organizational transformation.

Coordinate with management and staff throughout the department and other C&D units as needed.

May serve as lead for a significant program/project(s), initiative, or aspect of departmental operations.

May support leadership in developing and implementing initiatives, strategic planning, analysis, or reporting.

Education and Experience

Bachelor's degree in Business Administration, Public Administration, Economics, Finance, Accounting, Computer Science, Engineering, Architecture, Mathematics, or a related field.

Must have a minimum of five (5) years of related experience.

A Master's degree may substitute for two years of the required experience.

Competencies:

Excellent analytical, problem-solving, and presentation skills.

Aptitude for quantitative analysis with the ability to effectively synthesize and communicate complex management issues.

Experience in analytical roles, including developing and maintaining complex reports, analyses, databases, and/or systems preferred.

Demonstrated knowledge of MTA policies, procedures, and processes related to departmental operations and/or capital project/program budget and administration preferred.

Self-motivated, detail-oriented, and a team player.

Highly organized with meticulous attention to detail and a focus on data integrity.

Excellent written and oral communication skills with the ability to communicate complex quantitative and analytical concepts.

Ability to work effectively with all levels of management and team members.

Ability to anticipate and support timely resolution of potential issues.

Flexibility to adapt to changing priorities in a fast-paced environment.

Ability to handle sensitive and confidential information with sound judgment and discretion.

Excellent knowledge of Microsoft Office Suite (including Excel, Access, and PowerPoint).

Experience with software applications related to capital project management (such as A site, PSR, and Visio) preferred.

Comprehensive Benefits & Total Rewards Package:

Transportation & Financial Benefits

Commuting Made Easy – Enjoy a complimentary MTA transportation pass, plus access to tax-advantaged commuter benefits to maximize your savings.

Premium Health Coverage at Low Cost – Access high-quality individual, family, and domestic partner healthcare, dental, vision, and life insurance plans.

Secure Your Future – Build long-term financial security through pension plans and retirement savings accounts designed for eligible employees.

Time Off & Work-Life Balance

Generous Time Away – Recharge with substantial paid time off and comprehensive holiday schedules that support your personal and family commitments.

Holistic Support Services – Access our dedicated Work Life Services team and Office of the Chaplains unit for personal guidance and support when you need it most.

Professional Growth & Development

Learning & Development Program – Advance your career through structured professional development opportunities, skills training, and leadership programs tailored to support your growth within the organization.

Educational Investment – Pursue your career goals with in-house training and professional development, tuition reimbursement support, and partnerships with educational institutions.

Employee Experience & Community

Employee Assistance Programs – Comprehensive support services to help you navigate life's challenges with confidence and resources.

Discounts & Perks – Take advantage of MTA employee discount programs offering savings on products and services.

Connect & Belong – Join our vibrant Employee Resource Groups to build meaningful connections, share experiences, and contribute to an inclusive workplace culture.